Product Team Leader

Overview

FTC 6 Months. We’re on the lookout for an energetic and inspiring Product Team Leader to join the team in Store Management, Stratford. You will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and will continuously strive to improve the customer journey through exceptional visual execution and high levels of customer service. You will support the Product and Commercial Manager to develop the team, maintain operational standards, and drive outstanding sales and KPI performance.

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Duty manage in all areas of store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by prioritising customer experience.
• Have a good understanding of commercial tools and how to use them to drive commercial actions.
• Drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support store operations in compliance with health & safety standards.
• Develop the store team to deliver a high performing, motivated and engaged team who feel valued and recognised for their contribution.

Qualifications

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products as much as we do to create the best possible customer journey.

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to adapt to situations and juggle multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will drive improvements to your store.
• Managing People: Strong emotional intelligence is essential when managing a diverse team.
• Hands-On Role: The role is strategic but also requires hands-on involvement with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods, especially during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management is important for balancing responsibilities and meeting deadlines.

What We Offer

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products.
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway.
• Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to provide dedicated support for all Islanders.
• Every family is unique; enhanced maternity, paternity, adoption & fertility treatment support. We also work closely with the Retail Trust for dedicated support.
• Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
• Progression focus throughout Retail & Head Office with on-the-job training and qualifications.
• A generous bonus scheme & private pension plan.
• 25 days (UK) / 30 days (ROI) paid holiday, inclusive of Bank Holidays. Optional additional holiday purchase available.

Keeping You Safe

At River Island we are committed to the safeguarding of all employees. We fulfill our obligation under the Prevent duty to stop extremism in our business. We promote British Values, including democracy, the rule of law, individual liberty and mutual respect for different faiths and beliefs. Our Island is diverse, and we are committed to equality of opportunity. We welcome applications from all ages, genders, ethnicities, disabilities, sexual orientations, gender identities, socio-economic backgrounds, religions and beliefs. We will consider flexible working requests unless operational requirements prevent otherwise.

We are an equal opportunity employer and value diversity at River Island. We encourage applicants of all backgrounds and experiences to apply.

London, England, United Kingdom