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For Companies At a Glance
- Tasks: Lead and inspire your team to create an exceptional customer journey.
- Company: Join River Island, a vibrant fashion retailer focused on growth and community.
- Benefits: Enjoy 50% staff discount, wellbeing support, and career development opportunities.
- Why this job: Be part of a diverse team that values creativity and customer experience.
- Qualifications: Retail experience preferred; passion for fashion and strong communication skills required.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We\’re on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an exceptional customer journey and foster a positive work environment. You will be an expert in product handling and will strive to improve the customer experience through excellent visual presentation and high-quality customer service. Supporting the Product and Commercial Manager, you will help develop the team and maintain operational standards, contributing to outstanding sales, KPIs, and high-performing teams.
For a detailed overview of this role, see the attached job description at the bottom of this advert.
About The Role
What You\’ll Be Doing
- Deliver excellent product placement and create \’wow\’ wearable outfits.
- Maintain strong visual standards with the customer journey as a priority.
- Manage store operations confidently, including service, people, and daily tasks.
- Support the Commercial/Product Manager in empowering the store team to enhance customer experience.
- Utilize commercial tools effectively to drive sales and store performance.
- Take responsibility for store KPIs such as sales, stock management, payroll, conversion rates, customer feedback, and RFID.
- Help ensure store compliance with health & safety standards.
- Support the development of a motivated, engaged, and valued store team.
You\’ll Be Perfect If
- You have retail experience, preferably in a supervisory role.
- You are passionate about fashion and stay updated on trends.
- You possess strong communication and interpersonal skills.
- You can motivate and inspire a team.
- You are proactive, adaptable, and thrive in a fast-paced environment.
- You love our products and want to create the best customer journey.
Things To Consider
- Fast-paced environment requiring adaptability and multitasking.
- Ability to analyze customer feedback and sales data for improvements.
- Strong emotional intelligence for managing a diverse team.
- Hands-on role involving product movement, floor resets, and physical tasks.
- Availability to work weekends, public holidays, and during seasonal peaks.
- Good time management skills to meet deadlines.
This Is For You
Join our diverse and talented team at River Island, where career progression is encouraged. We offer various benefits and support to help you succeed and grow within the company.
What We Can Offer You
- 50% staff discount and uniform allowance.
- Discounts, benefits, financial advice, and wellbeing support through Reward Gateway.
- Supportive community with initiatives like Kindness Cupboards and partnerships with the Retail Trust.
- Family support programs including enhanced maternity, paternity, adoption, and fertility treatments.
- Giver Island scheme, matched funding, and annual \’Giver Island\’ day.
- Focus on career development with training and qualifications.
- Bonus scheme and private pension plan.
- Paid holidays: 28 days in the UK, 30 days in ROI, with options to purchase additional days.
Keeping You Safe
We are committed to safeguarding all employees and promoting British Values such as democracy, the rule of law, individual liberty, and mutual respect. We welcome applications from diverse backgrounds and consider flexible working requests unless operational needs prevent it.
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Product Team Leader employer: River Island
Contact Detail:
River Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Team Leader
✨Tip Number 1
Familiarise yourself with the latest fashion trends and product handling techniques. Being knowledgeable about current styles will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully motivated a team. Prepare specific examples that highlight your ability to inspire and empower others, as this is crucial for the Product Team Leader position.
✨Tip Number 3
Research River Island's customer service philosophy and operational standards. Understanding their approach will allow you to align your answers during the interview with their values and expectations.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to store operations and customer feedback. This will demonstrate your problem-solving skills and readiness to manage the fast-paced environment mentioned in the job description.
We think you need these skills to ace Product Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially in supervisory roles. Emphasise your passion for fashion and any achievements related to improving customer experiences or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and ability to inspire a team. Mention specific examples of how you've successfully managed store operations or enhanced customer journeys in the past.
Showcase Your Understanding of KPIs: In your application, demonstrate your knowledge of key performance indicators (KPIs) relevant to the role. Discuss how you have previously used data to drive sales and improve store performance.
Highlight Adaptability and Team Development: Illustrate your ability to thrive in fast-paced environments and your experience in developing motivated teams. Share examples of how you've adapted to challenges and supported team growth.
How to prepare for a job interview at River Island
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion during the interview. Discuss current trends and how they influence customer preferences, demonstrating that you stay updated and can inspire your team with fresh ideas.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Focus on your ability to motivate and inspire others, as well as how you've contributed to a positive work environment and improved team performance.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you prioritise the customer journey. Share specific instances where you've enhanced customer experience through visual merchandising or exceptional service, showcasing your commitment to delivering 'wow' moments.
✨Prepare for Operational Questions
Expect questions about managing store operations, including KPIs and stock management. Familiarise yourself with common retail metrics and be prepared to discuss how you've used data to drive sales and improve store performance.
