People & Service Team Leader
People & Service Team Leader

People & Service Team Leader

Llanelli Full-Time 24000 - 36000 £ / year (est.) No home office possible
R

At a Glance

  • Tasks: Lead a dynamic team to enhance customer service and store operations.
  • Company: Join River Island, a beloved fashion brand with a bright future.
  • Benefits: Enjoy a 50% staff discount, generous holiday, and wellness support.
  • Why this job: Be part of a vibrant team culture focused on growth and customer experience.
  • Qualifications: Retail experience preferred; passion for fashion and strong communication skills required.
  • Other info: Flexible working requests considered; commitment to diversity and inclusion.

The predicted salary is between 24000 - 36000 £ per year.

  • 30 hours per week

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You\’ll Be Doing

  • Consistently deliver great service and role model this throughout the store team.
  • Create a diverse and inclusive environment where all your store team feel valued.
  • Create a wellbeing culture in store by being a direct line of communication for the store team.
  • Confidently duty manage in all areas of the store operation including product and operations.
  • Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
  • Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
  • Have a good understanding of commercial tools and how to use to drive actions.
  • Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
  • Support the management of store operations, including compliance with health & safety standards.
  • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You\’ll Be Perfect If

  • You have previous experience in retail, preferably in a supervisor role.
  • You are passionate about fashion and stay updated on the latest trends.
  • You possess strong communication and interpersonal skills.
  • You can motivate and inspire a team to achieve their best.
  • You are proactive, adaptable, and thrive in a fast-paced environment.
  • And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

  • Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You\’ll need to be comfortable adapting to situations and juggling multiple tasks.
  • Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
  • Managing People: Strong emotional intelligence is essential, as you\’ll be managing a diverse team.
  • Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
  • Weekend Work: As part of the retail environment, you\’ll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
  • Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
  • Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

This Is For You

We\’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you:

  • Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
  • Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!
  • Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
  • Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
  • Give as you earn scheme, a \’Giver Island\’ day each year and receive matched funding.
  • Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
  • A generous bonus scheme & private pension plan.
  • 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe…

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. #J-18808-Ljbffr

People & Service Team Leader employer: River Island

At River Island, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a People & Service Team Leader, you will benefit from generous staff discounts, comprehensive wellbeing support, and numerous opportunities for career progression within a dynamic retail environment. Join our diverse team where your contributions are valued, and enjoy a fulfilling career that prioritises both personal and professional growth.
R

Contact Detail:

River Island Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land People & Service Team Leader

✨Tip Number 1

Familiarise yourself with the latest fashion trends and customer service best practices. This will not only help you in interviews but also show your passion for the role and the brand.

✨Tip Number 2

Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.

✨Tip Number 3

Prepare to discuss specific examples of how you've motivated a team or improved customer service in previous roles. This will demonstrate your leadership skills and ability to drive results.

✨Tip Number 4

Research the company's values and mission statement. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits the company culture.

We think you need these skills to ace People & Service Team Leader

Leadership Skills
Customer Service Excellence
Team Motivation and Inspiration
Emotional Intelligence
Communication Skills
Interpersonal Skills
Adaptability
Time Management
Analytical Skills
Retail Operations Knowledge
Conflict Resolution
Visual Merchandising
Sales Performance Analysis
Health and Safety Compliance
Coaching and Development

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in retail, especially any supervisory roles. Emphasise your ability to lead a team and improve customer service, as these are key aspects of the People & Service Team Leader role.

Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and your understanding of the retail environment. Mention specific examples of how you've motivated teams or improved customer experiences in previous roles.

Showcase Your Skills: Highlight your strong communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've used these skills to create a positive team culture or resolve conflicts.

Demonstrate Adaptability: Given the fast-paced nature of the role, include examples that demonstrate your ability to adapt to changing priorities and manage multiple tasks effectively. This will show that you can thrive in a dynamic retail environment.

How to prepare for a job interview at River Island

✨Show Your Passion for Customer Service

As a People & Service Team Leader, your ability to deliver exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, and demonstrate your commitment to creating a positive customer journey.

✨Highlight Your Leadership Skills

This role requires strong leadership abilities. Discuss your experience in motivating and inspiring teams, and provide specific instances where you've successfully led a team to achieve their goals. Emphasise your emotional intelligence and how it has helped you manage diverse teams.

✨Demonstrate Adaptability

Given the fast-paced nature of retail, it's important to show that you can adapt to changing situations. Prepare to discuss times when you've had to quickly shift priorities or handle unexpected challenges, showcasing your problem-solving skills and flexibility.

✨Understand the Brand and Its Values

Familiarise yourself with the company's products, values, and culture. During the interview, express your enthusiasm for the brand and how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.

People & Service Team Leader
River Island
R
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>