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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and drive store performance.
- Company: Join River Island, a beloved fashion brand with a vibrant team culture.
- Benefits: Enjoy a 50% staff discount, flexible working options, and generous holiday allowances.
- Why this job: Be part of a supportive environment that values diversity and personal growth.
- Qualifications: Retail management experience and strong communication skills are essential.
- Other info: This role requires weekend work and offers opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
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Department: Store Management
Location: Luton
Description
- FTC 6 MONTHS
We\’re on the lookout for a superstar People & Service Manager to join the team. As a People & Service Manager, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the Store Leader to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
About The Role
What You’ll Be Doing
- Consistently deliver great service and role model this throughout the store team.
- Create a diverse and inclusive environment where all your store team feel valued.
- Create a wellbeing culture in store by being a direct line of communication for the store team.
- Confidently duty manage in all areas of the store operation including product and operations.
- Consistently delight customers through delivering the best customer journey across service, people, visual and operations.
- Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
- Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
- Understanding of commercial tools and how to use to drive actions to support store performance.
- Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID and people KPIs.
- Support the management of store operations, including compliance with health & safety standards.
You\’ll Be Perfect If
- You have previous experience in retail management, with a focus on customer service and team leadership.
- You possess strong communication and interpersonal skills, allowing you to connect with both customers and team members.
- You’re passionate about fashion and understand the importance of creating a positive shopping experience for our customers.
- You enjoy working collaboratively across the business, from Head Office teams to other Regions to deliver a seamless customer experience.
- You have a proactive approach to problem-solving and can handle challenges with ease.
- You thrive in a fast-paced environment and adapt quickly to change.
- You have a proven track record of developing and inspiring teams to achieve their best
- And most importantly love our products as much as we do so we create the best possible customer journey!
Things To Consider
- Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
- Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
- Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
- Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
- Weekend Work: As part of the retail environment, you\’ll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
- Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
- Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.
This Is For You…
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What we can offer you:
- Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!
- Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- ???? Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
- Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
- A generous bonus scheme & private pension plan.
- 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
We mentioned the discount, right?
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Retail
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People & Service Manager employer: River Island
Contact Detail:
River Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Service Manager
✨Tip Number 1
Familiarise yourself with River Island's brand values and customer service philosophy. Understanding their approach to customer experience will help you align your answers during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Network with current or former employees of River Island, especially those in management roles. They can provide valuable insights into the company culture and expectations for the People & Service Manager position, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your leadership skills and ability to enhance team performance. Highlighting these instances will illustrate your capability to create a motivated team, which is crucial for this role.
✨Tip Number 4
Stay updated on retail trends and customer service innovations. Being knowledgeable about the latest developments in the industry will not only impress during interviews but also show your proactive approach to improving customer journeys.
We think you need these skills to ace People & Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to create a positive shopping experience and develop a motivated team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and your understanding of the importance of customer service. Mention how your previous experiences align with the responsibilities of the People & Service Manager role at River Island.
Showcase Your Leadership Skills: Emphasise your strong communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully managed diverse teams and fostered a positive work environment.
Highlight Problem-Solving Abilities: Include instances where you've proactively addressed challenges in a retail setting. This could involve improving customer feedback scores or enhancing team performance, showcasing your ability to adapt in a fast-paced environment.
How to prepare for a job interview at River Island
✨Show Your Passion for Customer Service
As a People & Service Manager, your role revolves around enhancing the customer journey. Be prepared to share specific examples of how you've previously improved customer service in your past roles and how you plan to do the same at River Island.
✨Demonstrate Team Leadership Skills
Highlight your experience in developing and inspiring teams. Discuss how you've created an inclusive environment and motivated team members to achieve their best, as this is crucial for the role.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of retail, be ready to discuss how you handle shifting priorities and manage multiple tasks. Share examples of how you've successfully navigated busy periods or challenges in previous positions.
✨Understand the Importance of KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you've used data to drive improvements in store performance and customer satisfaction in your past experiences.
