People & Service Team Leader in Nottingham

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. You will support the People & Service Manager to develop the team and maintain visual and operational standards, and in turn drive conversion, sales and KPIs.

About the Role

What You’ll Be Doing

• Consistently deliver great service and role‑model this throughout the store team.
• Create a diverse and inclusive environment where all members of the store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty‑manage all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision‑making.
• Have a good understanding of commercial tools and how to use them to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health and safety standards.
• Support the development of the store team to deliver a high‑performing, motivated and engaged store team who feel valued and recognised for their contribution.

You'll Be Perfect If

• You have previous experience in retail, preferably in a supervisory role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast‑paced environment.
• You love our products as much as we do so you can create the best possible customer journey.

Things To Consider

• Fast‑Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you’ll need to work on weekends, public holidays, and during key seasonal periods, especially during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

What We Can Offer You

• Generous 50% staff discount and uniform allowance to treat yourself to our latest products.
• Reducing Islander everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Stores fitted with Kindness Cupboards to support Islanders with basic food and hygiene products if needed, in partnership with the Retail Trust.
• Support for all families, including enhanced maternity, paternity, adoption, and fertility treatment through the Retail Trust.
• Give‑as‑you‑earn scheme, a Giver Island day each year and receive matched funding.
• Progression focus throughout Retail and Head Office, with upskilling through on‑the‑job training and qualifications.
• A generous bonus scheme and private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday.

At River Island we are committed to safeguarding all employees, fostering British values and promoting equality of opportunity. We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion or belief. Flexible working requests will be considered for all roles unless operational requirements prevent otherwise.