Visual Display Merchandiser — Create Bold In-Store Displays in London

The Visual Display Merchandiser (VDM) is responsible for delivering inspiring, brand-aligned visual merchandising in stores, with a focus on strong commercial execution and creative in-store displays & windows. Reporting into the Visual Display Merchandising Business Partner (VDMBP), the VDM plays a key role in implementing seasonal direction, window schemes, and in-store installations to a high standard. This role does not partner directly with Area Managers and instead works under the guidance of the VDMBP to ensure consistent visual standards and impactful customer experiences.

Responsibilities

• Coaching & Training
  • Coach, inspire, and upskill retail store teams to deliver high standards in windows & mannequin dressing/styling with a clear commercial focus.
  • Support VDMBP to ensure basic visual merchandising principles are well understood and implemented clearly to drive consistency.
  • Support VDMBP to build collaborative relationships across Retail to help drive visual capability and overall performance.
• Visual Merchandising Execution
  • Deliver consistent visual merchandising standards across allocated stores, ensuring compliance with VM directives.
  • Tailor execution to individual store layouts while maintaining core brand integrity and message.
  • Use model stores and visual guidelines as a reference to ensure alignment with wider business expectations.
  • Support the VDMBP and store teams in creating visually commercial floor layouts and product zoning.
• Display & Creative (In-store Installations)
  • Execute eye-catching window schemes and in-store displays in line with brand guidelines and seasonal campaigns.
  • Support visual installations during store openings, refits, launches, and promotional events.
  • Style mannequins and manage product presentation in a way that drives sales and brand identity.
• Commercial Impact
  • Maximise commercial opportunities through impactful visual merchandising execution.
  • Ensure key product stories are clearly communicated through displays and layouts.
  • React quickly to trade reports and sales feedback by adjusting visual merchandising strategies accordingly.
• Collaboration & Support
  • Work closely with the VDMBP and wider VM team to deliver consistent execution.
  • Support store managers and retail teams in bringing visual strategies to life.
  • Share feedback and insights with VM leadership to continually evolve best practices.

Skills, Knowledge & Experience

• Previous experience in a visual merchandising role within fashion retail.
• Strong styling skills and a good eye for detail.
• Ability to coach, motivate, and influence store teams.
• Commercial awareness with the ability to balance creativity and business needs.
• Excellent organisational skills and the ability to manage multiple priorities.
• Flexible to travel across stores and work varying hours when required (e.g., store openings, refits).

Benefits

• Generous 50% staff discount so you can treat yourself to the latest products.
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Various social events to socialise throughout the year.
• Every family is unique; we support Islanders with all different family setups and enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders.
• Give as you earn scheme, a 'Giver Island' day each year and receive matched funding.
• Support with upskilling through on-the-job training and qualifications. A succession plan if you want to progress.
• 23 days paid holiday, exclusive of bank holidays.