RFID Business Partner in London

Overview

Responsible for optimising stock management and inventory control through the effective use of RFID technology, data analytics, and process improvement.

This role oversees all business‑as‑usual RFID operations, ensuring stock accuracy, data integrity, and operational efficiency while supporting initiatives to reduce stock loss and improve business performance.

Working collaboratively across multiple functions, the role drives continuous improvement, implements system enhancements, and delivers actionable business insights through reporting and analysis.

Location: Head Office, Chelsea House. This is a hybrid role based in West London.

Responsibilities

• Oversee day‑to‑day operation of RFID inventory processes, ensuring stock‑takes are completed accurately, variances are investigated, and activities delivered within agreed timelines.
• Investigate, resolve, and document RFID count exceptions, inventory discrepancies, and system‑related issues, providing support and expertise to stores and stakeholders.
• Maintain operational systems, records, procedures, and documentation to ensure RFID processes remain effective, scalable, and aligned with business requirements.
• Identify and implement opportunities to improve processes, enhance efficiency, reduce manual effort, and support continuous improvement initiatives.
• Collaborate with IT, Retail Operations, and external partners to manage system escalations, resolve data inconsistencies, and support operational effectiveness.
• Ensure accuracy, maintenance, and development of reporting systems, databases, dashboards, and data management processes.
• Review and approve performance, loss, and variance reporting, providing meaningful insights to support decision‑making.
• Deliver weekly, monthly, and ad‑hoc reporting on RFID performance, stock accuracy, stock loss, and operational metrics.
• Conduct detailed investigations into stock loss and support audit activity through the provision of validated and accurate data.
• Develop EPC‑level reporting, advanced data visualisations, and dashboards to communicate key business insights effectively.
• Manage code storage and version control processes, ensuring robust documentation and governance standards are maintained.
• Utilise multiple data sources and systems to identify the most effective use of available data, highlighting opportunities to improve data capture and reporting capabilities.
• Work closely with Retail Operations, Risk, Finance, and other stakeholders to share insights, best practice, and support business objectives.
• Provide regular updates, reporting insights, and process health reviews to stakeholders across the business.
• Partner with Risk and Measurement teams, contributing analytical expertise and reporting support.
• Evaluate and support implementation of new RFID technologies, features, labels, and systems in partnership with external vendors.
• Lead and support key projects, including process automation, stock‑take efficiency improvements, RFID tag transitions, system enhancements, and bulk write‑off processes, with a focus on reducing operational costs and improving efficiency.

Qualifications

• Minimum two years of experience using SQL for data extraction, reporting, and validation.
• Experience working with third‑party vendors and supporting audit activity is desirable.
• Experience within retail operations and/or change management environments would be advantageous.
• Knowledge and experience of RFID technology within a retail environment would be highly beneficial, although not essential.

Benefits

• Generous staff discount and staff shop on site.
• Reduces everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more via the Retail Trust.
• Free onsite gym and subsidised restaurant & cafe, plus social events throughout the year.
• Enhanced maternity, paternity, adoption and fertility treatment support for diverse family set‑ups.
• Flexible working, on top of payday and summer early finish Fridays.
• Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
• Support with upskilling through on‑the‑job training and qualifications and a succession plan for progression.
• Generous bonus scheme and private pension plan.
• Choice to opt‑in for healthcare through AXA provider.
• 25 days paid holiday, exclusive of bank holidays, with option to purchase additional holiday twice a year.

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect.

We expect all employees to uphold our values and contribute to a positive working environment.

Our business is made up of a diverse community, where everyone belongs and feels part of something bigger.

We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion or belief.

We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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