At a Glance
- Tasks: Lead a dynamic team to enhance customer service and store operations.
- Company: Join River Island, a beloved brand with a bright future.
- Benefits: Enjoy 50% staff discount, generous holiday, and career progression opportunities.
- Other info: Fast-paced environment with hands-on involvement and diverse team culture.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 27520 - 27520 £ per year.
We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team who deliver exceptional customer service. You will support the People & Service Manager to develop the team and maintain visual and operational standards, driving conversion, sales and KPIs.
Department: Store Management
Location: Exeter
Compensation: £27,520 (Full Time)
What You’ll Be Doing
- Consistently deliver great service and role model this throughout the store team.
- Create a diverse and inclusive environment where all store team members feel valued.
- Foster wellbeing in-store by being a direct line of communication for the team.
- Duty manage in all areas of the store operation including product and operations.
- Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
- Empower the store team to deliver for the customer by prioritising customer experience in decision making.
- Have a good understanding of commercial tools and how to use them to drive actions.
- Drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
- Support the management of store operations, including compliance with health & safety standards.
- Develop the store team to deliver a high performing, motivated and engaged store team valued for their contribution.
You’ll Be Perfect If
- You have previous experience in retail, preferably in a supervisor role.
- You are passionate about fashion and stay updated on the latest trends.
- You possess strong communication and interpersonal skills.
- You can motivate and inspire a team to achieve their best.
- You are proactive, adaptable, and thrive in a fast-paced environment.
- You love our products and help create the best possible customer journey.
Things To Consider
- Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to adapt and juggle multiple tasks.
- Reporting: Your ability to analyse customer feedback and sales data is crucial for driving store improvements.
- Managing People: Strong emotional intelligence is essential for managing a diverse team.
- Hands-On Role: The position requires hands-on involvement with product movement, floor resets, and tasks like adjusting layouts, displays, and stock replenishment.
- Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods when the store is busy.
- Deadlines: Strong time management is important for balancing responsibilities and meeting deadlines.
- Leading a Team: Ability to foster a positive team culture is crucial for an enjoyable work environment.
This Is For You
We’re a much-loved brand with an exciting future. Progression here can take you in various directions. This is what a career at River Island can be like, and this is where yours starts.
What we can offer you
- Generous 50% staff discount and uniform allowance to enjoy our products.
- Benefits and support through the Retail Trust to reduce everyday expenses.
- Stores equipped with resources to support Islanders with basic needs, and collaboration with Retail Trust for dedicated support.
- Family support provisions including enhanced maternity, paternity, adoption and fertility treatment, with Retail Trust collaboration for support.
- Gives as you earn scheme and a matched funding program.
- Progression focus with on-the-job training and qualifications to support skill development.
- Generous bonus scheme and private pension plan.
- 28 days (UK) / 30 days (ROI) paid holiday, with option to buy additional holiday.
Keeping You Safe
River Island is committed to safeguarding all employees and will fulfil its obligation under the Prevent duty to stop extremism. We promote British Values, inclusion, and equality of opportunity. We welcome applications from individuals of all ages, genders, ethnicities, disabilities, sexual orientations, gender identities, socio-economic backgrounds, religions, and beliefs. Flexible working requests will be considered unless operational requirements prevent otherwise.
People & Service Team Leader in Exeter employer: River Island
At River Island, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Exeter that fosters inclusivity and personal growth. As a People & Service Team Leader, you'll benefit from a generous staff discount, comprehensive support through the Retail Trust, and numerous opportunities for career progression, all while leading a passionate team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land People & Service Team Leader in Exeter
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in retail and team leadership.
✨Tip Number 3
Show your passion for fashion and customer service during the interview. Share specific examples of how you've improved customer experiences in the past, and how you can bring that energy to the People & Service Team Leader role.
✨Tip Number 4
Don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your interest and helps you determine if it's the right fit for you.
We think you need these skills to ace People & Service Team Leader in Exeter
Some tips for your application 🫡
Show Your Passion:Let your love for fashion and customer service shine through in your application. We want to see how you can inspire and motivate a team, so share any relevant experiences that highlight your enthusiasm!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the People & Service Team Leader role. Highlight your previous retail experience and any leadership roles you've had, as this will help us see why you're a great fit!
Be Authentic:We value diversity and authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective and how it can contribute to creating an inclusive environment in our store.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at River Island
✨Know the Company Inside Out
Before your interview, make sure you research River Island thoroughly. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a People & Service Team Leader, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. Be ready to discuss how you can create an engaged and motivated environment.
✨Emphasise Customer Experience
Since the role focuses on enhancing the customer journey, think of specific instances where you've gone above and beyond for customers. Share how you prioritised customer experience in your previous roles and how you plan to do the same at River Island.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle fast-paced environments. Practice responses to questions like how you'd manage a busy store during peak hours or how you'd address a team member's performance issue. This will help you feel more confident during the interview.
