River Island is seeking a customer-focused professional to lead relationships with key accounts in our ecommerce/retail environment. You will be the main liaison, addressing complex inquiries and delivering bespoke solutions that align with product launches and services.
The role emphasizes data-driven insights, strong communication, and collaboration across logistics, product, and marketing teams to maximise customer satisfaction and retention. A passion for fashion retail is highly valued.
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Senior Customer Success & Key Accounts Lead in City of Westminster employer: River Island
At River Island, we pride ourselves on being a much-loved brand with a vibrant and inclusive work culture in Leeds Thorpe Park. Our Islanders enjoy generous benefits such as a 50% staff discount, a focus on career progression, and a supportive environment that fosters personal and professional growth. With unique initiatives like Kindness Cupboards and the Giver Island scheme, we ensure our team members feel valued and empowered to thrive both at work and in their personal lives.
