Team Leader in Bournemouth

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This is a 25 hour contract - Needing to be fully flexible across 5 days a week.

Department: Retail Management

Employment Type: Permanent - Part Time

Location: Bournemouth Castlepoint

Workplace type: Onsite

Compensation: £25,500 / year

What We Are Looking For...

• Responsibilities:

• COMMUNICATION
  • Set up team briefs and communicate/cascade the store actions and targets.
  • Check business communication channels and drive actions to achieve priorities.
  • Effectively delegate accountabilities within the store team.
  • Communicate and champion current business initiatives.
  • Clear and concise communication when leading visits in your store during management absence.
• CUSTOMER FOCUS
  • Work with the management team to actively improve a customer-focused culture in store and within the team.
  • Drive conversion, footfall, and all service KPIs in store.
  • Frequently adjust approach to ensure customer needs are met and to improve service.
• OPERATIONS
  • Create a safe & secure working environment for self, colleagues, and customers by complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Support the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date.
  • Complete price events and promotional activity in line with company communication.
  • Drive delivery process and productivity in line with company expectations.
  • Ensure daily replenishment and size availability checks are completed to company timescales.
  • Work with the management team to action daily stockroom walkthroughs and identify product opportunities.
• VISUAL & COMMERCIAL
  • Support with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in management absence.
  • Analyse data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken.
  • Have a good knowledge of your store profile and performance.
• PEOPLE
  • Support with proactively recruiting the best team, ensuring a thorough induction is completed.
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner.
  • Able to have difficult conversations, acting in the best interest of the store and individual.
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes.
  • Support a culture of recognition in store.
  • Encourage a Diverse and Inclusive culture where everyone feels included.
• COST & BUDGETING
  • Be aware of store performance and controllable costs within the store and actions needed to improve.
  • Check daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs.

• Behavioural Competencies:

• ACCOUNTABILITY
  • Hold self and others accountable for the running of the store in other management absence.
  • Readily take on challenges or difficult tasks.
  • Adhere to and enforce goals, policies, procedures, and work requirements.
• DRIVES ENGAGEMENT
  • Work with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives.
  • Explain the purpose of work, involve others appropriately and give them recognition for their contributions.
  • Praise the successes of others.
• DRIVES RESULTS
  • Consistently achieve results, even under challenging circumstances.
  • Hold self to high standards of performance.
  • Show consistent effort to complete tasks in a timely manner.
  • Maintain work focus despite obstacles or setbacks.
• EFFECTIVE COMMUNICATION
  • Adapt communication content and style to the needs of others.
  • Listen to others' input and perspectives, ask questions and summarise to confirm understanding.
• PLANNING & PRIORITISING
  • Plan and prioritise work to meet required store goals and priorities.
  • Have a clear understanding of the main tasks needed to complete work in the right sequence.
  • Identify the support and resources needed to carry out work; deliver on time and at an acceptable level.
• PROBLEM SOLVING
  • Make sense of information to effectively solve problems and identify opportunities.
  • Probe for root causes; use problem-solving methods to put a proposed plan in place.

This Is For You...

• Discount - Generous 50% staff discount & uniform allowance.
• RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more.
• Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
• Family Hub - Support for Islanders with different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
• Opportunities - Progression focus throughout Retail & Head Office.
• Pension - A contributory private pension scheme.
• Holiday - 28 days paid holiday, inclusive of Bank Holidays.

Keeping You Safe...

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.