Operations Team Leader in Birmingham

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

What We Are Looking For

• Deliver all operational aspects of the store – manage stockrooms, remote storage, containers and back of house areas, ensuring they are maintained to a high standard in accordance with company guidelines.
• Liaise with your Store Manager to ensure we have the right capacity across these areas and be responsible for all stock management.
• Ensure deliveries are processed in accordance with company timescales by driving the productivity of your team.
• Manage replenishment, ensuring the team are trained to analyse reports effectively.
• Conduct daily floor walks of stockrooms, remote storage, containers and back of house areas, delegating tasks and agreeing priorities with your dedicated team.
• Oversee Health & Safety requirements for the store, taking responsibility for Fire, Health & Safety in the event of an emergency.
• Ensure daily, weekly & monthly Fire, Health & Safety checks are carried out and concerns escalated to the Store Manager.
• Oversee any maintenance logs that arise to provide a safe environment for staff and customers.
• Oversee Loss Prevention requirements for the store, protecting profit, ensuring stock management and transfers are actioned correctly.
• Provide support for the planning and implementation of stocktakes.
• Ensure sale launch is managed effectively throughout the stockrooms.
• Be flexible to support in driving sales & maximising profit.
• Connect with our customers.
• Work on your own initiative.
• Be a great communicator and engage your team.
• Have good leadership skills and be passionate about delivering a world class experience to our customers.
• Have good planning and organising skills.
• Have a proven track record of decreasing stock loss within your store.
• Ideally have experience in managing a remote/off site stockroom.
• Have experience in managing a large team within a high turnover environment.
• Have previous experience at Operations Manager level or be a medium store/deputy manager looking to move into a larger turnover environment.

This Is For You

• Discount – Generous 50% staff discount & uniform allowance.
• RI Rewards – Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more.
• Island culture – Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products.
• Family Hub – Support for Islanders with different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
• Opportunities – Progression focus throughout Retail & Head Office with support for upskilling through on the job training and qualifications.
• Pension – A contributory private pension scheme.
• Holiday – 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday.

We are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values – including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Every Islander Counts

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.