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- Tasks: Lead a motivated team to enhance customer experience and achieve performance goals.
- Company: A leading retail brand in Plymouth with a focus on customer service.
- Benefits: Dynamic work environment, career progression, and various employee perks.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Strong retail management experience and a passion for customer service.
- Other info: Exciting opportunities for growth in a vibrant team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail brand in Plymouth is seeking a People & Service Manager to enhance customer experience through effective team leadership and service delivery. This role involves managing a motivated team, ensuring operational excellence, and achieving key performance indicators.
Ideal candidates will have strong retail management experience and a passion for customer service. The position offers a dynamic work environment with opportunities for career progression and a variety of employee benefits.
People & Service Manager — Elevate Customer Experience employer: River Island Clothing Co., Ltd.
Contact Detail:
River Island Clothing Co., Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Service Manager — Elevate Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. We want to see how your passion for customer service aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership stories! Think of times when you motivated a team or improved service delivery. We love hearing about real experiences that showcase your skills and passion for enhancing customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you shine during the process!
We think you need these skills to ace People & Service Manager — Elevate Customer Experience
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to enhance the customer experience in your previous roles.
Highlight Your Leadership Skills: As a People & Service Manager, you'll need to lead a motivated team. Make sure to showcase your leadership experience and any successful team management strategies you've implemented in the past.
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to reflect the key skills and experiences mentioned in the job description. This shows us that you're genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team!
How to prepare for a job interview at River Island Clothing Co., Ltd.
✨Know the Brand Inside Out
Before your interview, make sure you research the retail brand thoroughly. Understand their values, mission, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a People & Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you enhanced customer experience or achieved key performance indicators. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the company's approach to customer service, or opportunities for career progression. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
