At a Glance
- Tasks: Drive operational excellence and enhance customer journeys across our ecommerce platforms.
- Company: Join a much-loved brand with a diverse and talented team.
- Benefits: Enjoy a 50% staff discount, flexible working, and a free onsite gym.
- Other info: Opportunities for upskilling and career progression in a supportive environment.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Experience in ecommerce operations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
With a passion for delivering an inspiring and seamless customer journey, you will play a key role in driving business value through operational excellence and continuous optimisation. This role is responsible for delivering a consistent, high-quality experience across all owned channels. You will work closely with senior operations executives and internal Digital teams to enhance performance and build out site content to improve customer engagement and drive conversion.
Accountabilities:
- Take ownership for day-to-day upkeep of the website and app, ensuring activity is effectively scheduled and prioritised.
- Be the conduit for reporting of bugs to the appropriate product and development teams.
- Maintain a full understanding of our backend systems and be a Subject Matter Expert (SME) in how to use these technologies to full effect.
- Understand site taxonomy while working closely with SEO and Trading teams.
- Build out site content and customer journeys through our content management systems.
- Understand the goals of personalisation and segmentation from our wider customer teams and embrace technology to deliver this in owned channels at scale.
- Report regularly on performance of consumer journeys and highlight opportunities to the Trading teams.
- Work with development and design to ensure assets are provided on time and in the correct formats.
- Create on-site categories for the content and trading teams, ensuring optimisation with the SEO team.
- Collaborate with our internal CRO team to develop continuous improvements to customer pain points.
- Understand and support the Email execution process and follow that journey onto the site.
- Conduct continual competitor analysis.
- Ensure all general site information is both correct and relevant to the customer.
- Manage the flow of customer service enquiries to the appropriate team.
Skills:
- Experience of ecommerce operations.
- Understanding of web analytics and key KPIs.
- Experience of PowerBI and/or Shopify is desirable.
- Awareness of industry best practices and the increasing importance of individualism in site journeys.
- Experience of working collaboratively with a variety of internal stakeholders.
- Organised and detail-oriented.
- Strong communication skills.
About Us:
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
What we can offer you:
- Generous 50% staff discount.
- Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more.
- A free onsite gym, subsidised restaurant & café.
- Various social events throughout the year.
- Enhanced maternity, paternity, adoption & fertility treatment support.
- Flexible working arrangements.
- Support with upskilling through on-the-job training and qualifications.
- 23 days paid holiday, exclusive of Bank Holidays, with the option to purchase additional holiday.
At River Island, we are committed to the safeguarding of all of our employees regardless of age or job role. We promote and encourage the belief in British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Ecommerce Operations Executive in London employer: River Island Clothing Co., Ltd.
At River Island, we pride ourselves on being a much-loved brand with a vibrant and inclusive work culture that fosters collaboration and innovation. Our Head Office in West London offers a range of benefits including a generous staff discount, flexible working arrangements, and extensive support for personal and professional growth, making it an excellent place for those looking to thrive in their careers while enjoying a fulfilling work-life balance.
Contact Details:
River Island Clothing Co., Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations Executive in London
✨Tip Number 1
Get to know the company inside out! Research River Island's values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Ecommerce Operations Executive. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Ecommerce Operations Executive in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for ecommerce operations shine through! We want to see how much you care about delivering a seamless customer journey and driving business value.
Tailor Your Experience:Make sure to highlight your relevant experience in ecommerce operations. Use specific examples that demonstrate your understanding of web analytics, KPIs, and any tools like PowerBI or Shopify that you've used.
Be Clear and Concise:Keep your application clear and to the point. We appreciate organised and detail-oriented candidates, so make sure your writing reflects that. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at River Island.
How to prepare for a job interview at River Island Clothing Co., Ltd.
✨Know Your Ecommerce Basics
Before the interview, brush up on your ecommerce operations knowledge. Understand key performance indicators (KPIs) and how they relate to customer journeys. This will show that you’re not just familiar with the role but also passionate about driving business value.
✨Familiarise Yourself with Tools
If you have experience with PowerBI or Shopify, make sure to highlight it. If not, take some time to explore these platforms. Being able to discuss how you would use these tools in your role can set you apart from other candidates.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you improved a process or solved a problem in ecommerce. Be ready to explain your thought process and the impact of your actions. This will demonstrate your operational excellence and problem-solving skills.
✨Show Your Collaborative Spirit
This role involves working closely with various teams, so be prepared to discuss how you’ve successfully collaborated in the past. Share specific examples of how you’ve communicated effectively with stakeholders to achieve common goals.
