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- Tasks: Lead a diverse team to enhance customer journeys and drive performance.
- Company: Popular retail brand in Gateshead with a focus on exceptional service.
- Benefits: Generous staff discount and opportunities for career progression.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills.
- Other info: Join a dynamic team and grow your career in a vibrant retail environment.
The predicted salary is between 28800 - 43200 £ per year.
A popular retail brand in Gateshead seeks a People & Service Manager to enhance customer journeys through team engagement and exceptional service. This role involves leading a diverse team, driving key performance indicators, and ensuring compliance with store operations.
Candidates should have experience in retail management, strong communication skills, and a passion for providing an outstanding shopping experience.
This position offers great perks, including a generous staff discount and opportunities for career progression.
Guest Experience & People Leader in Gateshead employer: River Island Clothing Co., Ltd.
Contact Detail:
River Island Clothing Co., Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & People Leader in Gateshead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the brand on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your personality in interviews! They’re looking for someone who can lead a diverse team, so let your passion for customer service shine through. Be yourself and share your experiences!
✨Tip Number 3
Prepare some questions about the company culture and team dynamics. This shows we’re genuinely interested in enhancing the guest experience and that we care about our future colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Guest Experience & People Leader in Gateshead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing customer journeys shine through. We want to see how your passion for retail and exceptional service can make a difference in our team.
Highlight Relevant Experience: Make sure to showcase your experience in retail management clearly. We’re looking for candidates who can lead a diverse team and drive performance, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to convey your skills and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with great perks!
How to prepare for a job interview at River Island Clothing Co., Ltd.
✨Know the Brand Inside Out
Before your interview, make sure you research the retail brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a People & Service Manager, you'll need to demonstrate your ability to lead a diverse team. Prepare examples from your past experiences where you've successfully motivated and engaged your team, driven performance, or resolved conflicts. Be ready to discuss how you can enhance team dynamics.
✨Highlight Customer Experience Strategies
Think about specific strategies you've implemented in previous roles to improve customer journeys. Be prepared to share these examples during the interview, focusing on how they led to increased customer satisfaction and loyalty. This will show that you’re passionate about providing an outstanding shopping experience.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company culture. Ask about their approach to team engagement and how they measure success in customer service. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
