At a Glance
- Tasks: Support the transition to new ecommerce platforms and enhance customer engagement.
- Company: Join River Island, a beloved brand with a bright future.
- Benefits: Enjoy a 50% staff discount, free gym, and flexible working options.
- Other info: Diverse team culture with excellent career progression opportunities.
- Why this job: Be part of an exciting digital transformation and make a real impact.
- Qualifications: Experience in ecommerce operations and a passion for customer engagement.
The predicted salary is between 24750 - 30250 £ per year.
Ecommerce Operations Executive, 12 Month FTC
Department
Ops & Optimisation
Employment Type
Fixed Term Contract
Location
Head Office, Chelsea House
Reporting To
- Lauren Welch
- Description
As River Island undergo a large Digital Replatform across its key Ecommerce platforms, we are looking to bring in additional support within our ecommerce operations function to help support with the transition from existing platforms to new.
You will play a key role in helping us deliver this project successfully.
This role is responsible for delivering a consistent, high-quality experience across all owned channels.
You will work closely with senior operations executive and internal Digital teams to enhance performance and build out site content to enhance performance and drive customer engagement to improve conversion.
Accountabilities
- Take ownership for day-to-day upkeep of the website and app ensure activity is effectively scheduled and prioritised.
- Be the conduit for reporting of bugs to the appropriate product and development teams.
- Maintain a full understanding of our backend systems and be a SME in how to use these technologies to full effect.
- Understanding of site taxonomy working closely with SEO and Trading teams.
- Building out site content and customer journeys through our content management systems.
- Understand the goals of personalisation and segmentation from our wider customer teams and embrace technology to deliver this in owned channels at scale.
- Reporting regularly on performance of consumer journeys and highlighting opportunities to the Trading teams.
- Work with development and design to ensure assets are provided on time and in the correct formats.
- Create on-site categories for the content and trading teams, ensuring optimisation with SEO team.
- Collaborate with our internal CRO team to develop continuous improvements to customer pain points.
- Understanding and supporting the Email execution process and following that journey onto site.
- Continual competitor analysis.
- Ensure all general site information is both correct and relevant to the customer.
- Managing the flow of customer service enquiries to the appropriate team.
About Us
We’re a much-loved brand with an exciting future.
Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do.
Progression here can take you in all kinds of directions.
This is what a career at River Island is like.
And this is where yours starts.
This role is based at our Head Office in West London. Check us out here on a map.
- What we can offer you
- Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
- Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
- A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
- Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Flexible working, on top of payday and summer early finish Fridays.
- Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
- Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
- 23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!
- Keeping You Safe
We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect.
We expect all employees to uphold our values and contribute to a positive working environment.
Our business is made up of a diverse community, where we all belong and feel part of something bigger.
We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief.
We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
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Ecommerce Operations Executive, 12 Month FTC employer: River Island Clothing Co., Ltd.
Join a dynamic team at our Chelsea House head office, where we prioritise collaboration and innovation in the ecommerce space. As an Ecommerce Enrichment Executive, you'll benefit from a supportive work culture that values employee growth, offering opportunities for professional development and flexible work arrangements. With a focus on quality and creativity, we empower our employees to make a meaningful impact in the fashion industry while enjoying a vibrant and inclusive workplace.
Contact Details:
River Island Clothing Co., Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations Executive, 12 Month FTC
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if River Island Clothing Co., Ltd. is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like River Island Clothing Co., Ltd. and demonstrate your commitment to the field.
We think you need these skills to ace Ecommerce Operations Executive, 12 Month FTC
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Ecommerce Operations Executive, 12 Month FTC at River Island Clothing Co., Ltd., really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Ecommerce Operations Executive, 12 Month FTC at River Island Clothing Co., Ltd.. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at River Island Clothing Co., Ltd.
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
