Product Manager in Dudley

Department: Store Management

Employment Type: Permanent - Full Time

Location: Dudley Merryhill

Reporting To: Store Leader / Commercial Manager

We are on the lookout for a superstar Product Manager to join the team. As a Product Manager, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Store Leader to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.

About The Role

What You’ll Be Doing

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Full understanding of commercial tools and how to use to drive actions to support store performance.
• Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You’ll Be Perfect If

• You have a strong commercial mindset and thrive in a fast‑paced, data‑driven retail environment.
• You are passionate about fashion and have a natural flair for visual merchandising and creating stunning store layouts.
• You possess excellent problem‑solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives.
• You are both creative and analytical, able to turn sales data into actionable insights that drive store performance.
• You are an inspiring leader who can motivate and engage your team to achieve ambitious goals.
• You have exceptional attention to detail and take pride in presenting a well‑organised, visually appealing store.
• You are proactive, results‑oriented, and always seeking new ways to optimize product placement and sales opportunities.
• You have a deep understanding of your customer base and are excited to curate a shopping environment that meets their needs.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you will need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

This Is For You

We are a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

What we can offer you

• Generous 50% staff discount & uniform allowance.
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
• Enhanced maternity, paternity, adoption & fertility treatment support.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office with support for upskilling.
• A generous bonus scheme & private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays.

At River Island, we are committed to the safeguarding of all of our employees regardless of age or job role. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.