At a Glance
- Tasks: Lead a team to deliver exceptional care and support to clients in the community.
- Company: Dynamic care organisation focused on quality service and team development.
- Benefits: Flexible working hours, professional development opportunities, and a supportive work environment.
- Other info: Join a passionate team dedicated to providing person-centred care.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 3 Diploma in Health & Social Care or willingness to achieve it.
The predicted salary is between 40500 - 49500 £ per year.
JOB DESCRIPTION
Responsible to: Registered Manager / Service Manager
Job Location: Based at Launceston office, but travel required between sites and East Devon area to meet the business need.
A Team Leader is traditionally someone who provides direction, instructions, and guidance to a group of individuals, who can also be known as a team, for the purpose of achieving a certain goal.
An effective leader will know their team members' strengths, weaknesses, and motivations.
Team leaders serve various roles in an organisation. Their job is to get tasks done by using all of the resources available to them, including other employees or team members.
Our team leader must
- Develop a strategy with their own Manager that the team will use to reach its goal
- Help to identify any training that team members need through shadowing & observations
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use, help to identify any “stars” in the company
- Create clear & timely reports to update the Manager on the team's progress or issues
The Team Leader role within our organisation will also be a very client facing role, with you being out and about reviewing client care needs, completing assessments and overseeing their care delivery.
The Team Leader role is the link for both clients and staff, to the office and further advice and support.
Building strong relationships with the care team is vital and enables members of that Team to enjoy their work, feel valued & respected, not just by the Office but the Organisation as a whole.
This in turn encourages them to care about their colleagues, perhaps making them think twice before putting them under unnecessary pressure from for example, short term absences.
Overall summary of role
Taking an active role in the co-ordination and delivery of the care service by managing a designated caseload and all associated tasks, including out of hours service.
Responsibility for the supervision of staff, both in the community and through regular meetings.
- Aims
- Commitment to provision of a service-user led and quality service
- Provide each service user with a named Team leader to support person centred care provision
- Aid motivation and staff development
- To monitor that staff practice is in accordance with current legislation and best practice guidance
- To encourage service user and carer participation and involvement.
- To promote the independence of service users and quality service delivery
- Promote & re-enforce Compliance & Company Goals & Objectives throughout the Team
- To take accountability for your role and associated responsibilities.
- To assist the Registered Manager in ensuring the service remains compliant and meets regulatory standards.
The practical elements of the Job Description will allow the Manager and Deputy to give more meaningful time to developing the Team Leader / Team member relationship further strengthening the commitment from the staff to the Company.
Personal knowledge, attributes and Qualifications
- Hold Level 3 Diploma in Health & Social Care or willing to work to attain Level 3, continuous approach to PDP
- Flexible working ability
- Excellent communication skills, verbal & written
- Reliable, professional & smart appearance
- Proven understanding of the principles of good practice
- Good knowledge of those requiring Care & Support at home, Company demographic & runs
- Good time keeping
- Well organised, able to self-motivate & plan within the direction of the Manager
- Good understanding of health & safety in relation to the services we provide & the risk and needs process
- Respectful of the Team’s ideas
- Calm under pressure
- Specific Duties and Responsibilities
- Care Management
- To manage a designated caseload of service users in accordance with organisational policies and procedures
- To be responsible for initial assessments, risk assessments, reviews and record keeping
- To provide a holistic care approach to all clients.
- Service Delivery
- Work as part of the office team
- Receiving and dealing with general enquiries
- Providing support to staff, service users and/or their representatives
- Responding to staff who are unable to work, including undertaking their duties if required
- Delivering care when required, this may include out of core working hours.
- Staff and rota management
- To be able to communicate effectively with Service Users, colleagues and Managers
- To support with the shared Duty responsibilities, out of office hours, including some weekend.
- Listen and respond to individuals’ questions and concerns
- Develop positive relationships with service users, families, & their significant others
- This is a very client and staff facing role. So there will be an expectation that you are out in the community up to 80% of the working week.
- To help promote the Organisational values and reputation across Social Media platforms.
- Staff
- Arrangement and completion / delegation of regular workplace supervision
- Arrange and provide office-based supervision and appraisals for designated staff
- To feedback to managers concerns regarding service delivery, staff performance or service user wellbeing
- To accompany and supervise new staff
- Perform scheduled & spot check community-based observation observations with the Care team reporting back to the manager
- Perform Community based Induction / shadow training / mentoring with new members of the Team, these may form part of the Care Certificate criteria
- Play an active role in the recruitment of new care staff.
- Administration
- Maintain all records as required by legislation and regulation
- Use of electronic records to maintain all staff and service user information
- To assist the Registered manager in ensuring we remain compliant with all documentation and be accountable for your own record keeping and administration.
- Collect, collate & audit Daily Note / MAR chart sheets & advise the manager of follow up actions required
- Personal Development
- Attend training as necessary
- To maintain own development portfolio and contribute to identifying own learning needs
- Use reflective practice through supervision to identify good practice and learning needs
- NOTE
This job description is not exhaustive and may change as the post develops, but such change will not take place without the consultation between the post holder and his/her Manager.
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Team Leader in Launceston employer: River Exe Healthcare Limited
River Exe Healthcare Limited is an excellent employer for those seeking a meaningful career in mental health support. Located in the picturesque town of Wadebridge, we offer a supportive work culture that prioritises employee well-being and growth, with opportunities for training and development. Our competitive pay, holiday benefits, and access to pool cars make this role not only rewarding but also convenient for our dedicated team members.
Contact Details:
River Exe Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Launceston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like River Exe Healthcare Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at River Exe Healthcare Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like River Exe Healthcare Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Team Leader in Launceston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at River Exe Healthcare Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at River Exe Healthcare Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to River Exe Healthcare Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at River Exe Healthcare Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at River Exe Healthcare Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research River Exe Healthcare Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
