At a Glance
- Tasks: Coordinate care services and manage staff schedules to ensure top-notch service delivery.
- Company: Join River Exe Healthcare, a supportive and dynamic healthcare provider.
- Benefits: Earn £13.50 per hour with flexible hours and opportunities for growth.
- Other info: Be part of a team that values collaboration and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare.
- Qualifications: Experience in care coordination or healthcare admin is a plus; strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
JOB DESCRIPTION
- River Exe Healthcare Care Service Facilitator
- Reports To: Registered Manager
Location: River Exe Healthcare, local office dependent on vacancy. However you may be required to support other office locations in line with business needs.
Main Purpose of the Role
To provide high quality care coordination and administrate duties to support the day to day operations of the office and service.
The Care Service Facilitator will be responsible for staff rostering, shift allocation, managing staffing levels, maintaining accurate records, supporting compliance processes, and ensuring continuity of care for service users.
The role will work closely with the Registered Manager, care staff, service users, and external professionals to maintain high standards of service delivery and operational performance
- Care Coordination & Roster Management
- Create and manage staff rotas.
- Allocate shifts and ensure care packages/ care runs are fully staffed.
- Manage sickness, annual leave and emergency cover.
- Monitor staffing levels and identify rota gaps.
- Send schedules and rosters to the service users.
- Administrative & Financial Management
- Maintain accurate records and management systems.
- Support payroll through accurate timesheet and rota information.
- Assist with reporting and compliance documentation.
- Support in the management of additional financial functions such as debtors, and payroll.
- Assist with compliance checks.
- Maintain training and certification records
- Collate required information in line with weekly and monthly deadlines.
- Participate in quality assurance and continuous improvement initiatives.
- Service Standards
- Respond to telephone and email enquiries.
- Use care management and rostering software.
- Maintain confidentiality and service user rights.
- Engage with staff and service users over the telephone, handling queries, and directing them to the relevant team member.
- Helping to resolve day to day queries from staff or service users.
- Develop good working relationships with key stakeholders and other healthcare professionals.
- Follow up with District Nurses (DNs) and General Practitioners (GPs) as required
- Liaise with care staff, clients, external professionals, and third-party organisations
Qualifications & Skills
- Experience in care coordination, scheduling or healthcare administration.
- Strong organisational and communication skills.
- NVQ Level 3 in Health & Social Care desirable.
- Experience in financial record-keeping and office management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Working Hours Full-time, with flexibility as required by the business.
This job description is not exhaustive and may change as the post develops, but such change will not take place without the consultation between the post holder and his/her Manager.
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Care Service Facilitator in Launceston employer: River Exe Healthcare Limited
River Exe Healthcare Limited is an excellent employer for those seeking a meaningful career in mental health support. Located in the picturesque town of Wadebridge, we offer a supportive work culture that prioritises employee well-being and growth, with opportunities for training and development. Our competitive pay, holiday benefits, and access to pool cars make this role not only rewarding but also convenient for our dedicated team members.
Contact Details:
River Exe Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Service Facilitator in Launceston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like River Exe Healthcare Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at River Exe Healthcare Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like River Exe Healthcare Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Service Facilitator in Launceston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at River Exe Healthcare Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at River Exe Healthcare Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to River Exe Healthcare Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at River Exe Healthcare Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at River Exe Healthcare Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research River Exe Healthcare Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
