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- Tasks: Assist in daily operations, oversee F&B, and enhance guest experiences.
- Company: River Arts Club is a boutique hotel focused on simplicity, renewal, and community support.
- Benefits: Enjoy a warm work environment, opportunities for growth, and a focus on wellbeing.
- Why this job: Join a purpose-led team that values calm, restorative hospitality and creative practices.
- Qualifications: Experience in hospitality or a related degree; passion for wellbeing and detail-oriented.
- Other info: Visa sponsorship may be available for exceptional candidates.
The predicted salary is between 36000 - 60000 £ per year.
ASSISTANT GENERAL MANAGER
Start Date: December 2025
River Arts Club is a boutique sanctuary on the Thames, shaped by the principles of simplicity and renewal. We offer warm, highly personal hospitality, thoughtful F&B, curated retreats, and restful spaces, so guests can slow down, reconnect, and leave restored. Our Journal of Rituals captures this spirit with twelve time-honoured, research-informed practices guests can adopt at their own pace, building calm, resilience, and vitality. We’re also nurturing a purpose-led community, offering space and support for social entrepreneurs and creative practitioners.
As a hands-on operator and natural host, you’ll partner with the General Manager on daily operations while advancing strategic projects that elevate our brand, community, and guest experience. You’ll set the pace on service, coach the team, hold space for our community, and embed SOPs that keep standards obsessively high.
Our founder has published kintsugi, a journal of rituals – a practical guide to twelve simple practices that anchor our ethos of calm, restorative hospitality. This is the vision underpinning this space. We weave these rituals into stays, retreats, and team rhythms, and in this role you’ll help bring that spirit to life day to day.
Key Responsibilities
Operational (day-to-day)
- Food & Beverage oversight: Support breakfast service and all F&B touchpoints. Maintain stock, place orders, manage suppliers, ensure presentation/quality, and resolve guest feedback promptly.
- Front desk & guest relations: Lead arrivals/departures, reservations, phones and inboxes; deliver a warm, personalised front-of-house experience; handle complaints, special requests and VIP notes with pace and empathy.
- Rooms & housekeeping standards: Conduct room and common-area inspections; coordinate housekeeping schedules; manage amenities and linen/par levels; ensure brand standards are met or exceeded.
- Common areas & presentation: Pitch in on tidying and upkeep when needed; ensure all public spaces remain immaculate and on-brand.
- Retreats & wellness execution: Coordinate logistics, set-ups and service flow for retreats and wellness programmes; liaise with practitioners to deliver seamless guest experiences.
- Duty management & compliance: Serve as Duty Manager; uphold H&S, Food Safety, Fire, Licensing and GDPR procedures; maintain incident logs and training records.
Strategic (growth & brand)
- Dynamic pricing & revenue tracking: Own day-to-day pricing in PriceLabs/Cloudbeds; monitor pick-up, pace local demand/compset; adjust and manage promotions; produce a weekly performance dashboard.
- Cost control of hotel operations: Keep operating costs on target— F&B COGS/GP%, labour %, utilities, linens/laundry, amenities and contractor spend. Run monthly stock counts, wastage logs and invoice checks; surface savings without compromising standards.
- SOP development: Create, refine, and embed SOPs across FOH, Housekeeping, and F&B to drive consistency, efficiency, and training quality.
- Brand & marketing support: Help craft distinctive guest experiences and seasonal moments; support events/retreat calendars; collaborate on content and partnerships that attract a discerning clientele.
- Build supplier & partner relationships: Negotiate quality, price, and service; champion local, sustainable, and distinctive partners that elevate the guest experience.
- Retreats & wellness growth: Research opportunities, develop packages, form partnerships, and build programming that differentiates River Arts Club in the boutique market.
Profile Ideal Candidates
- Motivated, kind human who believes guest value drives a boutique hotel’s success
- Experience in hospitality or degree in Hospitality Management (both welcome)
- Genuine interest in wellbeing and slow living; you resonate with our Journal of Rituals and enjoy simple practices (tea rituals, mindful walks, breathwork)
- Organised and detail-aware with clear follow-through
- Leads by example – calm, accountable, and supportive
- Team-spirited collaborator who communicates warmly and pitches in wherever needed
Priority to candidates with the right to work in the UK. Visa sponsorship may be considered for exceptional applicants.
To Apply: Please send your CV and a cover letter detailing your interest in this full-time role to: reservations@riverartsclub.com
ASSISTANT GENERAL MANAGER employer: River Arts Club
Contact Detail:
River Arts Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTANT GENERAL MANAGER
✨Tip Number 1
Familiarise yourself with the ethos of River Arts Club, especially their Journal of Rituals. Understanding their focus on calm and restorative hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, particularly with professionals who have experience in boutique hotels. This can provide you with insights into the unique challenges and expectations of such environments, making you a more attractive candidate.
✨Tip Number 3
Demonstrate your passion for wellbeing and slow living by sharing personal experiences or practices that resonate with the club's values. This will show your genuine interest and commitment to their mission.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed operations or improved guest experiences in previous roles. Highlighting your hands-on approach and ability to lead by example will set you apart from other candidates.
We think you need these skills to ace ASSISTANT GENERAL MANAGER
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with River Arts Club's ethos of simplicity and renewal. Reflect this understanding in your application by highlighting how your values align with their focus on warm hospitality and community support.
Tailor Your CV: Ensure your CV is tailored to the Assistant General Manager role. Emphasise relevant experience in hospitality, operational management, and any specific skills that relate to food and beverage oversight or guest relations.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in wellbeing and slow living. Mention how you resonate with their Journal of Rituals and provide examples of how you can contribute to enhancing guest experiences.
Highlight Relevant Experience: When detailing your experience, focus on specific achievements in previous roles that demonstrate your ability to lead teams, manage operations, and uphold high standards. Use metrics where possible to showcase your impact.
How to prepare for a job interview at River Arts Club
✨Show Your Passion for Hospitality
Make sure to express your genuine interest in the hospitality industry during the interview. Share personal experiences that highlight your commitment to providing exceptional guest experiences, as this aligns with the ethos of River Arts Club.
✨Familiarise Yourself with the Journal of Rituals
Take some time to read and understand the principles behind the Journal of Rituals. Being able to discuss how these practices can enhance guest experiences will demonstrate your alignment with the club's values and mission.
✨Prepare Examples of Team Leadership
Think of specific instances where you've successfully led a team or managed operations in a hospitality setting. Be ready to discuss how you coach and support your colleagues, as this role requires a strong focus on team dynamics and service excellence.
✨Highlight Your Organisational Skills
Given the diverse responsibilities of the Assistant General Manager, be prepared to showcase your organisational abilities. Discuss how you manage multiple tasks, maintain high standards, and ensure smooth operations, especially in food and beverage oversight and guest relations.