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- Tasks: Lead the vision for AI experiences in Pipedrive CRM and enhance sales productivity.
- Company: Join a fast-growing tech unicorn with a diverse, international team.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Shape the future of AI in a trusted platform used by over 100,000 companies.
- Qualifications: 5+ years in product management with a focus on AI systems and platforms.
- Other info: Work in a dynamic environment with a strong emphasis on innovation and collaboration.
The predicted salary is between 54000 - 84000 £ per year.
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for a Principal Product Manager in an individual contributor role to own the Agentic AI experiences and the underlying AI platform capabilities that power them. You will be responsible for defining how Agentic AI delivers value to our customers across the Pipedrive CRM, shaping experiences that are safe, reliable, and scalable. Additionally, you will build and contribute to the shared platform capabilities that enable product teams to deliver AI-powered experiences consistently and at scale.
The scope of this role spans both customer facing agentic AI capabilities and internal AI platform foundations. You will operate at a platform and systems level, working closely with engineering, applied AI and machine learning, design, security and product teams to ensure that agentic AI delivers meaningful customer value while remaining technically sound and operationally scalable.
This high-impact role reports to the VP of Product and is ideal for a senior product leader who combines strong product thinking and customer centricity with a deep understanding of AI systems and complex platforms.
Your next adventure:
- Define and own the vision and roadmap for customer experience across Pipedrive CRM, aligned with company strategy, customer needs and market developments.
- Identify and prioritise high-value use cases where autonomous and semi-autonomous agents improve sales productivity and workflow efficiency.
- Own the product strategy and requirements for Pipedrive’s Agentic AI experience, enabling the development, deployment and operation of agentic AI capabilities.
- Define how agents interact with users, CRM data and workflows, including boundaries, controls, escalation paths and human-in-the-loop mechanisms.
- Ensure agentic behaviour is understandable, predictable and trustworthy through strong guardrails, safety mechanisms and observability.
- Contribute and partner on core platform capabilities, including agent orchestration and lifecycle management, planning, reasoning and tool use frameworks, and memory, context and state management.
- Establish clear product interfaces, APIs and platform contracts to enable internal teams and ecosystem partners to build on the AI platform.
- Translate business, customer and technical needs into clear product requirements and prioritised roadmaps, making principled trade-offs across experience, performance, cost, latency, reliability and safety.
- Define success metrics for agentic AI capabilities and the AI platform, and continuously evaluate impact using customer feedback, internal insights and usage data.
- Partner closely with engineering and AI/ML teams to shape technical direction, enable product teams across Pipedrive to adopt the AI platform effectively, and collaborate with legal, security, privacy and compliance to ensure responsible and compliant AI solutions.
Does this sound like you?
- 5+ years or more years of product management experience, with senior individual contributor or principal level scope.
- Proven experience owning complex product capabilities and shared platforms.
- Strong understanding of LLM, agentic systems and modern AI architectures.
- Experience working closely with AI and machine learning engineers on production systems.
- Comfort defining APIs, SDKs and platform level product surfaces.
- Ability to operate with high autonomy and influence across teams without direct authority.
- Excellent product judgement in ambiguous and fast moving environments.
- Proven ability to drive product value and deliver strong customer experiences within tech companies, while bringing learnings to uplift and mentor others across the team.
- Clear and concise written and verbal communication skills.
Nice to have:
- Background in B2B SaaS, ideally within CRM or workflow driven products.
- Experience shipping customer-facing AI powered features at scale.
- Experience building or evolving internal AI or developer platforms.
- Familiarity with privacy, security and data protection considerations in AI systems.
We’re looking for a London-based Principal Product Manager in an individual contributor role to own the Agentic AI experiences and the underlying AI platform capabilities that power them.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
Principal Product Manager in London employer: Rival
Contact Detail:
Rival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Pipedrive on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding Pipedrive's mission and values. Show us how your experience aligns with our goals, especially in AI and product management. We love candidates who can connect their skills to our vision!
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've tackled challenges in product management. We want to hear about your successes and how you’ve driven value in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Principal Product Manager in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let us see your enthusiasm for AI and product management. Share specific examples of how you've worked with AI systems or contributed to product strategies in the past. We love seeing candidates who are genuinely excited about the technology!
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your achievements and skills, especially those that align with the job description. Remember, less is often more!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your resume and cover letter to reflect the specific requirements of the Principal Product Manager role. Highlight your experience with complex product capabilities and shared platforms, as these are key to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Rival
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI systems and agentic technologies. Be ready to discuss how these concepts can enhance customer experiences in a CRM context. Show them you understand the technical side as well as the user experience.
✨Align with Company Values
Pipedrive values teamwork and customer-centricity, so be prepared to share examples of how you've embodied these values in your previous roles. Highlight your ability to work collaboratively across teams and how you’ve prioritised customer needs in product development.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to product management and AI capabilities. Think through potential use cases for agentic AI in sales productivity and workflow efficiency, and be ready to articulate your thought process.
✨Metrics Matter
Be ready to discuss how you define success metrics for product features. Pipedrive is looking for someone who can evaluate impact using customer feedback and data, so come prepared with examples of how you've measured success in past projects.