At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest service daily.
- Company: Join RIU Hotels & Resorts, a global leader in hospitality with over 100 hotels worldwide.
- Benefits: Enjoy 28 days annual leave, free meals, and discounts on accommodations.
- Other info: Celebrate your birthday with a day off and access to financial wellbeing apps.
- Why this job: Be part of a dynamic team that values your ideas and fosters career growth.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 19000 - 22000 £ per year.
Join Our Global Family at RIU Hotels & Resorts!
Be part of the RIU Plaza London Victoria team!
RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station.
We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
If you’re ready to take your career to the next level, explore our exciting opportunities at RIU Plaza London Victoria!
Position : Front Office Supervisor
Department : Reception
About the Role
This is a unique opportunity to join RIU Hotels & Resorts as a Front Office Supervisor . In this role, your primary responsibility will be to oversee the daily operations of the front office department. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination among the front desk team. Your role is essential in maintaining a high level of guest satisfaction and upholding the hotel\'s standards.
What You’ll Do
- Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
- Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
- Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
- Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.
Compensation & Benefits
A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:
- Gross annual salary: £31\'851
- Annual leave: 28 days per year (Including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Free meals while on duty.
- Access to Wagestream - Financial wellbeing app for discounts and early wage access.
- Enhanced Maternity and Paternity pay.
- Bank Holidays paid time and a half
- Pension Scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Discounts in other associated business such Gymbox
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts?
- Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
- A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
- Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
AtRIU Hotels & Resorts , we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.
Additionally, we are firmly committed to sustainability and social responsibility. Through ourProudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.
By joiningRIU , you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Front Office Supervisor Front Desk · London employer: RIU
At RIU Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment at our RIU Plaza London Victoria location. With a strong focus on employee growth through comprehensive training and development programmes, competitive compensation, and unique benefits such as free meals and discounts on accommodations, we ensure that our team members feel valued and supported. Join us to be part of a culture that celebrates diversity and fosters collaboration, all while making a positive impact in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor Front Desk · London
✨Tip Number 1
Familiarise yourself with RIU Hotels & Resorts' values and mission. Understanding their commitment to exceptional service and sustainability will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in front office roles. Engaging with current or former employees can provide valuable insights into the company culture and expectations for the Front Office Supervisor position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've demonstrated leadership and problem-solving skills in a front desk environment. Highlighting your ability to manage a team and ensure guest satisfaction will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in guest services and technology. Being knowledgeable about innovations can help you suggest improvements during your interview, showing your proactive approach to enhancing guest experiences.
We think you need these skills to ace Front Office Supervisor Front Desk · London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Front Office Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV:Highlight relevant experience in hospitality and customer service in your CV. Use specific examples that demonstrate your ability to manage front office operations and provide exceptional guest service.
Write a Compelling Cover Letter:In your cover letter, express your passion for the hospitality industry and why you want to work at RIU Hotels & Resorts. Mention how your skills align with their values of diversity, equity, and inclusion.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at RIU
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional guest service, as this aligns perfectly with RIU Hotels & Resorts' values.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll need to manage a team effectively. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate and support colleagues while ensuring smooth operations.
✨Familiarise Yourself with the Hotel
Research RIU Plaza London Victoria and its unique offerings. Understanding the hotel's services, location, and recent developments will allow you to ask informed questions and show your genuine interest in becoming part of their team.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios at the front desk, such as dealing with difficult guests or managing busy check-in times. Practising your responses will help you convey your problem-solving skills and adaptability.
