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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage front desk operations.
- Company: Join the vibrant team at RIU Plaza London The Westminster.
- Benefits: Competitive salary, 28 days leave, free meals, and discounts on stays.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Friendly, organised, with strong communication skills.
The predicted salary is between 29707 - 29707 £ per year.
About the Role
Join RIU Plaza London The Westminster as a Receptionist. The role will provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests, handling check‑in and check‑out procedures, managing reservations, and providing information and assistance.
Responsibilities
- Assist guests with check‑in and check‑out procedures, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints in a timely and professional manner, ensuring guests’ satisfaction is always reached.
- Maintain accurate and up‑to‑date guest records and reports.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
Qualifications
- Friendly, professional, and highly organized individual.
- Strong verbal and written communication skills.
- Proactive, team‑oriented attitude.
Compensation & Benefits
- Gross annual salary: £29,707.
- Annual leave: 28 days per year (including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Bank holidays paid time and a half.
- Free meals while on duty.
- Pension scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Discounts in associated businesses such as GymBox.
- Attractive discounts on accommodations within the RIU Hotels & Resorts.
Equal Opportunity Statement
RIU Hotels & Resorts welcomes all applications, irrespective of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We value diversity, equity, and inclusion and are committed to creating a positive impact on the world.
Receptionist employer: RIU Hotels & Resorts
Contact Detail:
RIU Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research RIU Plaza London The Westminster before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in being part of their front desk operations.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests, so being friendly and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your organisational skills during the interview. Share examples of how you've managed multiple tasks efficiently, as this will show that you can handle check-ins, reservations, and guest inquiries smoothly.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining the RIU team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your strong communication skills and proactive attitude make you a perfect fit for the Receptionist position at RIU Plaza London The Westminster.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and focus on what makes you a great candidate for providing exceptional customer service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RIU Hotels & Resorts
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a receptionist at RIU Plaza London The Westminster. Familiarise yourself with check-in and check-out procedures, as well as how to handle guest inquiries and complaints. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
As a receptionist, strong verbal and written communication skills are key. During the interview, practice clear and confident communication. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring along a notepad to jot down important points during the interview, and mention any tools or methods you use to stay organised. This will help convey your ability to manage guest records and collaborate with other departments effectively.
✨Emphasise Your Team Spirit
RIU Hotels & Resorts values a team-oriented attitude. Be ready to discuss times when you've worked well in a team, especially in high-pressure situations. Highlighting your collaborative spirit will show that you can contribute positively to the hotel's operations and guest experience.