At a Glance
- Tasks: Deliver exceptional customer service and support front office operations at RIU Plaza London.
- Company: Join the vibrant team at RIU Plaza London The Westminster.
- Benefits: Competitive salary, 28 days leave, birthday off, and free meals on duty.
- Other info: Diverse and inclusive workplace with training and development opportunities.
- Why this job: Be the friendly face that welcomes guests and creates memorable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27349 - 27349 £ per year.
We are looking for a Lobby Host to join the team at RIU Plaza London The Westminster. The role focuses on delivering excellent customer service and efficiently supporting the daily operation of the front office, including checking guests in and out, managing luggage, and providing information and assistance to guests.
What You’ll Do
- Greet guests with a warm and friendly attitude, delivering a high level of personalized service.
- Assist guests with luggage upon arrival and departure, ensuring careful handling.
- Escort guests to their rooms and explain the hotel’s facilities and services.
- Provide information and recommendations about local attractions, restaurants, and transportation options.
- Arrange transportation, make reservations, and assist with any other guests’ requests.
What We’re Looking For
- A passionate team player.
- Strong communication and listening skills.
- Ability to multitask effectively.
- Capability to work under pressure.
- Customer service‑oriented attitude.
Compensation & Benefits
- Gross salary: £27,349
- Annual leave: 28 days per year, including public holidays.
- Birthday day off.
- Bank holidays paid at time and a half.
- Full‑time: 40‑hour contract.
- Free meals while on duty.
- Pension scheme.
- Comprehensive training and development programmes.
- Discounts on accommodation at RIU Hotels & Resorts worldwide.
Diversity & Inclusion
RIU Hotels & Resorts welcomes applications from all individuals, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We are committed to promoting diversity, equity, and inclusion within our workforce.
Lobby Host in London employer: RIU Hotels & Resorts
At RIU Plaza London The Westminster, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Lobby Host, you will enjoy competitive benefits including a generous salary, extensive annual leave, and opportunities for professional growth through comprehensive training programmes. Join us in delivering exceptional service in a dynamic environment, while also enjoying perks like discounts on accommodation at our global hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host in London
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research what a Lobby Host does and think about how your skills match up. This way, when you get that interview, you can show off your knowledge and enthusiasm!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with greeting guests and handling their requests. The more you practice, the more natural it will feel when you're in front of the real deal.
✨Tip Number 3
Don’t forget to network! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about working at RIU Plaza London The Westminster.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Good luck, and we can’t wait to see you shine as a Lobby Host!
We think you need these skills to ace Lobby Host in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience that aligns with the Lobby Host role. Whether it’s previous customer service jobs or experiences where you’ve had to multitask under pressure, we want to know how your background makes you a great fit for our team.
Be Specific About Skills:We’re looking for strong communication and listening skills, so be specific about how you’ve demonstrated these in past roles. Use examples to show us how you’ve effectively assisted guests and handled requests, as this will help us see your potential impact on our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at RIU Plaza London The Westminster. We can’t wait to hear from you!
How to prepare for a job interview at RIU Hotels & Resorts
✨Show Your Warmth
As a Lobby Host, your ability to greet guests with a friendly attitude is crucial. Practice your greeting and ensure it feels genuine. Think about how you can make each guest feel special right from the moment they walk in.
✨Know the Local Scene
Familiarise yourself with local attractions, restaurants, and transport options. Prepare a few recommendations that you can share during the interview. This shows your enthusiasm for helping guests and your knowledge of the area.
✨Demonstrate Multitasking Skills
During the interview, be ready to discuss how you handle multiple tasks at once. Share examples from past experiences where you successfully managed several responsibilities under pressure, as this is key for the role.
✨Emphasise Team Spirit
Being a passionate team player is essential for this position. Talk about your previous teamwork experiences and how you contribute positively to a group dynamic. Highlight any specific instances where you supported your colleagues.
