At a Glance
- Tasks: Oversee front office operations and ensure exceptional guest service.
- Company: Join the vibrant team at RIU Plaza London Victoria, a key player in UK hospitality.
- Benefits: Competitive salary, 28 days annual leave, free meals, and enhanced parental pay.
- Other info: Exciting growth opportunities in a welcoming workplace.
- Why this job: Be part of a dynamic environment and elevate your career in hospitality.
- Qualifications: Passion for hospitality and strong leadership skills.
The predicted salary is between 19950 - 24900 £ per year.
Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London Victoria team! RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station. We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
About The Role
This is a unique opportunity to join RIU Hotels & Resorts as a Front Office Supervisor. In this role, your primary responsibility will be to oversee the daily operations of the front office department. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination among the front desk team. Your role is essential in maintaining a high level of guest satisfaction and upholding the hotel's standards.
What You’ll Do
- Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
- Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
- Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
- Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.
Compensation & Benefits
- Gross annual salary: £33,125
- Annual leave: 28 days per year (Including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Free meals while on duty
- Access to Stream - Financial wellbeing app for discounts and early wage access.
- Enhanced Maternity and Paternity pay
Front Office Supervisor in London employer: RIU Hotels & Resorts
RIU Hotels & Resorts is an exceptional employer, offering a vibrant work culture in the heart of London where hospitality professionals can thrive. With competitive benefits including a gross annual salary of £33,125, generous annual leave, and complimentary meals during shifts, employees are well-supported. The company prioritises employee growth and wellbeing, providing access to financial wellness resources, making it an ideal place for those seeking a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RIU Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RIU Hotels & Resorts
Don't be shy about reaching out to RIU Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RIU Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RIU Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
