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- Tasks: Oversee front office operations and ensure exceptional guest service.
- Company: Join the vibrant team at RIU Plaza London Victoria, a key player in UK hospitality.
- Benefits: Competitive salary, 28 days annual leave, free meals, and enhanced parental pay.
- Why this job: Be part of a dynamic environment and elevate your career in hospitality.
- Qualifications: Passion for hospitality and strong leadership skills.
- Other info: Exciting growth opportunities in a welcoming workplace.
The predicted salary is between 19950 - 24900 £ per year.
Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London Victoria team! RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station. We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
About The Role
This is a unique opportunity to join RIU Hotels & Resorts as a Front Office Supervisor. In this role, your primary responsibility will be to oversee the daily operations of the front office department. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination among the front desk team. Your role is essential in maintaining a high level of guest satisfaction and upholding the hotel's standards.
What You’ll Do
- Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
- Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
- Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
- Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.
Compensation & Benefits
- Gross annual salary: £33,125
- Annual leave: 28 days per year (Including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Free meals while on duty
- Access to Stream - Financial wellbeing app for discounts and early wage access.
- Enhanced Maternity and Paternity pay
Front Office Supervisor in London employer: RIU Hotels & Resorts
Contact Detail:
RIU Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at RIU Hotels & Resorts. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in style! If you get the chance for an informal meet-up or a coffee chat, dress the part and bring your A-game. First impressions matter, and we want you to shine!
✨Tip Number 3
Be ready to talk about your experiences! Prepare some stories that highlight your skills in guest service and team collaboration. We love hearing how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RIU family!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! We want to see your enthusiasm for providing exceptional guest service and creating memorable experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front Office Supervisor role. Highlight relevant experience and skills that align with what we’re looking for, like managing front desk operations and collaborating with teams.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at RIU Plaza London Victoria!
How to prepare for a job interview at RIU Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research RIU Hotels & Resorts. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards of guest satisfaction.
✨Be Ready to Discuss Team Collaboration
Collaboration is crucial in a hotel environment. Think of instances where you worked effectively with other departments or led a team. Be prepared to discuss how you would ensure smooth operations between the front desk and other hotel areas, showcasing your leadership and teamwork skills.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the hotel's future plans. This shows your genuine interest in the position and helps you assess if RIU Plaza London Victoria is the right fit for you.
