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- Tasks: Oversee front office operations at night, ensuring exceptional guest service and smooth check-in/check-out.
- Company: Join the global family at RIU Hotels & Resorts, expanding in London.
- Benefits: Competitive salary, 28 days annual leave, free meals, and discounts on accommodations.
- Why this job: Shape the future of hospitality in a dynamic, inclusive environment.
- Qualifications: Night audit proficiency and a guest-centric mindset required.
- Other info: Opportunities for career growth and professional development await you.
The predicted salary is between 33951 - 33951 £ per year.
Join Our Global Family at RIU Hotels & Resorts. Be part of the RIU Plaza London The Westminster team. RIU Hotels & Resorts is expanding its presence in the heart of the UK with our newest addition: RIU Plaza London The Westminster. As we grow our footprint in London, we are bringing our world-renowned hospitality to this iconic location. Joining RIU means becoming part of a global family that operates over 100 hotels in more than 20 countries. This is an exciting chapter for us as we integrate this new property into the RIU Plaza portfolio. We are building a passionate, dynamic, and diverse team dedicated to delivering the exceptional service that defines our brand. If you are a hospitality professional who thrives in a fast-paced, evolving environment, we want to hear from you.
About The Role: This is a unique opportunity to join RIU Plaza London The Westminster as a Front Office Night Supervisor. In this role, your primary responsibility will be to oversee the daily operations of the front office department during the night time. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination amongst the front desk team. Your role is essential in maintaining a high level of guests’ satisfaction and upholding the hotel’s standards.
What You’ll Do:
- Providing a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
- Assisting guests with check-in and check-out procedures, ensuring efficiency and accuracy at all times.
- Handling guests’ enquiries, requests, and complaints, resolving issues in a timely and professional manner.
- Monitoring the performance of the front desk team, providing guidance, support, and ongoing training as needed.
- Assisting in preparing financial reports related to front office operations, including cash reconciliation and revenue summaries.
- Operating the fire alarm panel confidently when there is a fire alarm. Following the sequence of MUTE-SILENCE-RESET.
- Assisting guests when there is a real evacuation and carrying out the duties shown in the fire card assigned.
What We’re Looking For:
- Night Audit Proficiency
- Emergency Management
- Guest-Centric Mindset
Compensation & Benefits: A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:
- Gross Annual salary: £33,951
- Annual leave: 28 days per year (Including public holidays)
- 1 extra day of holidays for your birthday
- Free meals while on duty.
- Pension Scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Discounts in other associated business such Gymbox.
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts? Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment: At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Front Office Night Supervisor in London employer: RIU Hotels & Resorts
Contact Detail:
RIU Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at RIU or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching RIU Hotels & Resorts. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their global family.
✨Tip Number 3
Practice your customer service skills! As a Front Office Night Supervisor, you'll need to handle guest enquiries and complaints with ease. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RIU team and ready to shape the future of the hotel.
We think you need these skills to ace Front Office Night Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional guest service, as this is what we value most at RIU.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Night Supervisor role. Highlight relevant skills like night audit proficiency and emergency management, so we can see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at RIU Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research RIU Hotels & Resorts. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their global family.
✨Showcase Your Guest-Centric Mindset
As a Front Office Night Supervisor, your role revolves around providing exceptional guest service. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your ability to handle enquiries and resolve complaints will demonstrate that you’re the right fit for their team.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills, especially in emergency situations. Familiarise yourself with the fire alarm procedures mentioned in the job description. Being able to confidently discuss how you would manage such scenarios will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the hotel’s success.