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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support front office operations at a vibrant hotel.
- Company: Join the friendly team at RIU Plaza London The Westminster.
- Benefits: Competitive salary, 28 days annual leave, free meals, and global accommodation discounts.
- Other info: Diverse and inclusive workplace with excellent training and career development opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Passionate team player with strong communication and multitasking skills.
The predicted salary is between 27349 - 27349 £ per year.
We are looking for a Lobby Host to join the team at RIU Plaza London The Westminster. The role focuses on delivering excellent customer service and efficiently supporting the daily operation of the front office, including checking guests in and out, managing luggage, and providing information and assistance to guests.
What You’ll Do
- Greet guests with a warm and friendly attitude, delivering a high level of personalized service.
- Assist guests with luggage upon arrival and departure, ensuring careful handling.
- Escort guests to their rooms and explain the hotel’s facilities and services.
- Provide information and recommendations about local attractions, restaurants, and transportation options.
- Arrange transportation, make reservations, and assist with any other guests’ requests.
What We’re Looking For
- A passionate team player.
- Strong communication and listening skills.
- Ability to multitask effectively.
- Capability to work under pressure.
- Customer service‑oriented attitude.
Compensation & Benefits
- Gross salary: £27,349
- Annual leave: 28 days per year, including public holidays.
- Birthday day off.
- Bank holidays paid at time and a half.
- Full‑time: 40‑hour contract.
- Free meals while on duty.
- Pension scheme.
- Comprehensive training and development programmes.
- Discounts on accommodation at RIU Hotels & Resorts worldwide.
Diversity & Inclusion
RIU Hotels & Resorts welcomes applications from all individuals, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We are committed to promoting diversity, equity, and inclusion within our workforce.
Lobby Host employer: RIU Hotels & Resorts
Contact Detail:
RIU Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Host
✨Tip Number 1
First things first, make sure you know the ins and outs of RIU Plaza London The Westminster. Familiarise yourself with their services and local attractions so you can impress during your interview. We want to see that you’re genuinely interested in the role!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with greeting guests and handling their requests. Remember, a warm and friendly attitude goes a long way in making a great first impression.
✨Tip Number 3
Don’t forget to showcase your multitasking abilities! Think of examples from your past experiences where you’ve juggled multiple tasks under pressure. We love to see candidates who can keep calm and collected while providing top-notch service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Let’s get you on board as a Lobby Host!
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Lobby Host role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and multitasking abilities. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about us and the amazing opportunities we offer.
How to prepare for a job interview at RIU Hotels & Resorts
✨Know the Hotel Inside Out
Before your interview, make sure you research RIU Plaza London The Westminster thoroughly. Familiarise yourself with the hotel’s facilities, services, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a Lobby Host, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or handled a difficult situation. This will demonstrate your customer service-oriented attitude and ability to multitask effectively.
✨Practice Your Communication Skills
Strong communication and listening skills are essential for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on being friendly and approachable, as this reflects the warm attitude expected from a Lobby Host.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, or how they promote diversity and inclusion. This shows that you’re not just interested in the job, but also in the company culture and values.