At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and smooth operations.
- Company: Join RIU Hotels & Resorts, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy competitive salary, 28 days annual leave, free meals, and career development opportunities.
- Other info: Be part of a diverse team committed to sustainability and community impact.
- Why this job: Shape your career in a dynamic environment while making guests feel at home.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
Join Our Global Family at RIU Hotels & Resorts!
Be part of the RIU Plaza London Victoria team!
RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station.
We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
If you’re ready to take your career to the next level, explore our exciting opportunities at RIU Plaza London Victoria!
About the Role
This is a unique opportunity to join RIU Hotels & Resorts as a Front Office Supervisor. In this role, your primary responsibility will be to oversee the daily operations of the front office department. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination among the front desk team. Your role is essential in maintaining a high level of guest satisfaction and upholding the hotel's standards.
What You’ll Do
- Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
- Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
- Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
- Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.
Compensation & Benefits
A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:
- Gross annual salary: £33,125
- Annual leave: 28 days per year (Including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Bank Holidays paid time and a half
- Free meals while on duty
- Access to Stream - Financial wellbeing app for discounts and early wage access.
- Enhanced Maternity and Paternity pay
- Bank Holidays paid time and a half
- Pension Scheme
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts?
- Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
- A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
- Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.
Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.
By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
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Front Office Supervisor employer: RIU Hotels & Resorts
At RIU Plaza London Victoria, we pride ourselves on being an exceptional employer in the heart of London’s vibrant hospitality scene. Our welcoming and dynamic work environment fosters professional growth through comprehensive training and development programmes, while our commitment to diversity and inclusion ensures every team member feels valued. With competitive compensation, generous benefits, and opportunities for career advancement within our global family, joining us means becoming part of a team that celebrates success together and makes a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RIU Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RIU Hotels & Resorts
Don't be shy about reaching out to RIU Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RIU Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RIU Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
