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- Tasks: Lead the night front office team and ensure outstanding guest experiences.
- Company: Join a global hospitality brand with a focus on excellence.
- Benefits: Enjoy competitive pay, 28 days leave, and free meals at work.
- Why this job: Be a champion for guest experience in a vibrant hotel environment.
- Qualifications: Experience in night audits and a passion for guest service.
- Other info: Great opportunities for professional growth in a dynamic setting.
The predicted salary is between 20370 - 24300 £ per year.
A global hospitality brand is seeking a Front Office Night Supervisor for the new RIU Plaza London The Westminster. The role entails overseeing night operations of the front office, ensuring exceptional guest service, and effectively coordinating the front desk team.
Ideal candidates will possess proficiency in night audits, emergency management, and a guest-centric mindset.
This position offers competitive compensation of £33,951 with benefits including:
- 28 days annual leave
- Free meals while on duty
- Opportunities for professional growth
Night Front Office Lead - Guest Experience Champion employer: RIU Hotels group.
Contact Detail:
RIU Hotels group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Lead - Guest Experience Champion
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RIU or similar brands. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your guest-centric mindset! During interviews, share specific examples of how you've gone above and beyond for guests in past roles. This will highlight your fit for the Night Front Office Lead position.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle emergencies or night audits. Practising these scenarios can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Night Front Office Lead - Guest Experience Champion
Some tips for your application 🫡
Show Your Guest-Centric Mindset: When writing your application, make sure to highlight your passion for guest service. We want to see how you’ve gone above and beyond to create memorable experiences for guests in your previous roles.
Be Specific About Your Skills: Don’t just list your skills; give us examples! If you’ve handled night audits or emergency situations, share a brief story about it. This helps us understand how you can contribute to our team.
Tailor Your Application: Make sure your application reflects the job description. Use keywords from the posting, like 'night operations' and 'front desk team', to show that you’re a perfect fit for the Night Front Office Lead role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at RIU Hotels group.
✨Know Your Night Operations
Familiarise yourself with the specific night operations of a front office. Brush up on your knowledge of night audits and emergency management procedures, as these will likely come up during the interview. Being able to discuss how you would handle various scenarios will show your preparedness.
✨Showcase Your Guest-Centric Mindset
Prepare examples that highlight your commitment to exceptional guest service. Think about past experiences where you went above and beyond for guests, especially during night shifts. This will demonstrate your ability to create a positive experience even when the front desk is less busy.
✨Team Coordination Skills
Since you'll be overseeing the front desk team, be ready to discuss your leadership style and how you coordinate with team members. Share specific instances where you successfully managed a team or resolved conflicts, showcasing your ability to maintain a harmonious work environment.
✨Research the Brand
Take some time to learn about the RIU Plaza London The Westminster and its values. Understanding the brand's mission and how they prioritise guest experience will help you align your answers with their expectations. It also shows genuine interest in the role and the company.