At a Glance
- Tasks: Provide exceptional customer service and manage front desk operations.
- Company: Join the vibrant team at RIU Plaza London Victoria, a key player in UK hospitality.
- Benefits: Enjoy competitive salary, 28 days annual leave, free meals, and discounts on accommodations.
- Other info: Opportunities for career growth and a culture of belonging await you!
- Why this job: Be the first point of contact for guests and create a welcoming atmosphere.
- Qualifications: Friendly, organised, with strong communication skills and a proactive attitude.
The predicted salary is between 29707 - 29707 £ per year.
Be part of the RIU Plaza London Victoria team! RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four‑star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station. We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
About the Role
This is a unique opportunity to join RIU Plaza London Victoria as a Receptionist. In this role, your primary responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests, handling check‑in and check‑out procedures, managing reservations, and providing information and assistance. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.
What You'll Do
- Assisting guests with check‑in and check‑out procedures, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints in a timely and professional manner ensuring guests’ satisfaction is always reached.
- Maintaining accurate and up‑to‑date guests’ records and reports.
- Collaborating with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience is delivered.
What We're Looking For
- Friendly, professional, and highly organized individual
- Strong verbal and written communication skills
- A proactive, team‑oriented attitude
Compensation & Benefits
A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:
- Gross salary: £29'707
- Annual leave: 28 days per year (Including public holidays).
- Birthday: is for celebrating, so have the day off on us!
- Free meals while on duty.
- Bank holidays paid time and a half
- Access to Wagestream - Financial wellbeing app for discounts and early wage access.
- Enhanced Maternity and Paternity pay.
- Pension Scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Discounts in other associated business such Gymbox
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts?
Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Receptionist Front Desk · London employer: RIU Hotels group.
At RIU Plaza London Victoria, we pride ourselves on creating a welcoming and dynamic work environment that fosters professional growth and development. As part of a global hospitality leader, our team enjoys competitive compensation, generous benefits including enhanced leave policies and discounts on accommodations, and a culture that values diversity and inclusion. Join us in shaping the future of hospitality in the heart of London, where your contributions are celebrated and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Front Desk · London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at RIU Plaza London Victoria or can give you insider tips on the application process.
✨Tip Number 2
Be ready for that interview! Research common receptionist questions and practice your responses. Show off your friendly and professional demeanour, just like the job description mentions!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and presentable when you go for interviews or networking events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at RIU Plaza London Victoria right there.
We think you need these skills to ace Receptionist Front Desk · London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our welcoming atmosphere.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the role of a Receptionist. Focus on your customer service skills and any previous front desk experience to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be great at RIU Plaza London Victoria.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for this exciting opportunity at RIU Plaza London Victoria.
How to prepare for a job interview at RIU Hotels group.
✨Know the Company Inside Out
Before your interview, take some time to research RIU Plaza London Victoria. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you handled guest inquiries or resolved complaints effectively. Highlighting these skills will demonstrate that you can create a welcoming atmosphere for guests right from the start.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, teamwork, and communication abilities. Practising your responses will help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance is neat and tidy. This shows that you respect the role and the company, setting a positive tone for the interview.
