At a Glance
- Tasks: Provide excellent customer service and assist guests with luggage at our front desk.
- Company: Join the dynamic team at RIU Plaza London Victoria, a key player in UK hospitality.
- Benefits: Enjoy a competitive salary, 28 days annual leave, free meals, and discounts on hotel stays.
- Other info: Join a diverse team committed to sustainability and making a positive impact.
- Why this job: Be part of a welcoming environment where your ideas matter and career growth is prioritised.
- Qualifications: Passionate team player with good communication skills and a knack for multitasking.
The predicted salary is between 25290 - 30910 £ per year.
Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London Victoria team! RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station. We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
About the Role
This is a unique opportunity to join RIU Plaza London Victoria as a Luggage Porter. In this role, your primary responsibility will be to provide excellent customer service and efficiently support the daily operation of the front office. You will play a key role in ensuring guests’ satisfaction by assisting with check-in and check-out procedures, handling luggage, and providing assistance and information to guests. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.
What You’ll Do
- Greeting guests with a warm and friendly attitude, providing a high level of personalized service.
- Assisting guests with their luggage upon arrival and departure, providing efficient and careful handling.
- Escorting guests to their rooms and explaining the hotel’s facilities and services.
- Providing information and recommendations about local attractions, restaurants, and transportation options to guests.
- Arranging transportation, making reservations, and assisting with any other guests’ requests.
What We’re Looking For
- A passionate team player.
- Good communication and listening skills.
- Ability to multitask.
- Great ability to work under pressure.
- Customer service skills.
Compensation & Benefits
A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:
- Gross salary: £27,349
- Annual leave: 28 days per year (Including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Bank Holidays paid time and a half.
- Full time: 40 hours contract.
- Free meals while on duty.
- Pension Scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts?
Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Luggage Porter Front Desk · London employer: RIU Hotels group.
At RIU Plaza London Victoria, we pride ourselves on being an exceptional employer in the heart of London’s vibrant hospitality scene. Our welcoming and dynamic work environment fosters personal and professional growth, offering comprehensive training programs and opportunities for career advancement within our global family. With competitive compensation, generous benefits including 28 days of annual leave, and a culture that values diversity and inclusion, joining our team means being part of a community that celebrates your contributions and supports your journey.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter Front Desk · London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RIU Hotels group.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RIU Hotels group.
Don't be shy about reaching out to RIU Hotels group. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter Front Desk · London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RIU Hotels group. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RIU Hotels group.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
