At a Glance
- Tasks: Provide exceptional customer service and support front office operations at RIU Plaza London.
- Company: Join the global family of RIU Hotels & Resorts, expanding in the heart of London.
- Benefits: Competitive salary, 28 days annual leave, free meals, and discounts on hotel stays.
- Other info: Opportunities for career growth and a culture of belonging and inclusivity.
- Why this job: Be part of a dynamic team shaping the future of hospitality in an iconic location.
- Qualifications: Passionate team player with great communication and multitasking skills.
The predicted salary is between 27349 - 27349 £ per year.
Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London The Westminster team! RIU Hotels & Resorts is expanding its presence in the heart of the UK with our newest addition: RIU Plaza London The Westminster. As we grow our footprint in London, we are bringing our world‑renowned hospitality to this iconic location. Joining RIU means becoming part of a global family that operates over 100 hotels in more than 20 countries. This is an exciting chapter for us as we integrate this new property into the RIU Plaza portfolio. We are building a passionate, dynamic, and diverse team dedicated to delivering the exceptional service that defines our brand. If you are a hospitality professional who thrives in a fast‑paced, evolving environment, we want to hear from you!
About the Role
This is a unique opportunity to join RIU Plaza London The Westminster as a Lobby Host. In this role, your primary responsibility will be to provide excellent customer service and efficiently support the daily operation of the front office. You will play a key role in ensuring guests’ satisfaction by assisting with check‑in and check‑out procedures, handling luggage, and providing assistance and information to guests. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.
What You’ll Do
- Greeting guests with a warm and friendly attitude, providing a high level of personalized service.
- Assisting guests with their luggage upon arrival and departure, providing efficient and careful handling.
- Escorting guests to their rooms and explaining the hotel’s facilities and services.
- Providing information and recommendations about local attractions, restaurants, and transportation options to guests.
- Arranging transportation, making reservations, and assisting with any other guests’ requests.
What We’re Looking For
- A passionate team player.
- Good communication and listening skills.
- Ability to multitask.
- Great ability to work under pressure.
- Customer service skills.
Compensation & Benefits
- Gross salary: £27,349
- Annual leave: 28 days per year (Including public holidays).
- Birthday: is for celebrating, so have the day off on us!
- Bank Holidays: paid time and a half.
- Full time: 40 hours contract.
- Free meals while on duty.
- Pension Scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts?
- Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
- A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
- Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Lobby Host Front Desk · London employer: RIU Hotels group.
At RIU Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. As part of the team at RIU Plaza London The Westminster, you will benefit from comprehensive training and development opportunities, competitive compensation, and unique perks such as discounts on accommodations worldwide. Join us in a dynamic environment where your growth is our priority, and every contribution is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host Front Desk · London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Lobby Host role at RIU.
✨Tip Number 2
Be ready for that interview! Research RIU Hotels & Resorts and understand their values and culture. Prepare to showcase how your skills align with their commitment to exceptional service and teamwork.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview or any networking events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at RIU Plaza London The Westminster right there!
We think you need these skills to ace Lobby Host Front Desk · London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Lobby Host role. Highlight your customer service skills and any relevant experience that shows you can thrive in a fast-paced environment like ours.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at RIU Plaza London The Westminster.
How to prepare for a job interview at RIU Hotels group.
✨Know the Company
Before your interview, take some time to research RIU Hotels & Resorts. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their global family.
✨Showcase Your Customer Service Skills
As a Lobby Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with a friendly attitude, as this will resonate well with the interviewers.
✨Practice Multitasking Scenarios
In a fast-paced environment like RIU Plaza London The Westminster, multitasking is essential. Think of scenarios where you successfully managed multiple tasks at once. Practising these examples will help you demonstrate your ability to thrive under pressure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the Lobby Host role. This shows that you’re not just interested in the job, but also in contributing positively to the team.
