At a Glance
- Tasks: Provide exceptional customer service and manage front desk operations.
- Company: Join the global family at RIU Hotels & Resorts in London.
- Benefits: Competitive salary, 28 days annual leave, free meals, and discounts on stays.
- Other info: Opportunities for career growth and professional development await you!
- Why this job: Shape the future of hospitality in a dynamic and inclusive environment.
- Qualifications: Friendly, organised, with strong communication skills and a team-oriented attitude.
The predicted salary is between 24750 - 30250 £ per year.
Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London The Westminster team! RIU Hotels & Resorts is expanding its presence in the heart of the UK with our newest addition: RIU Plaza London The Westminster. As we grow our footprint in London, we are bringing our world-renowned hospitality to this iconic location. Joining RIU means becoming part of a global family that operates over 100 hotels in more than 20 countries. This is an exciting chapter for us as we integrate this new property into the RIU Plaza portfolio. We are building a passionate, dynamic, and diverse team dedicated to delivering the exceptional service that defines our brand. If you are a hospitality professional who thrives in a fast-paced, evolving environment, we want to hear from you!
About the Role
This is a unique opportunity to join RIU Plaza London The Westminster as a Receptionist. In this role, your primary responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests, handling check-in and check-out procedures, managing reservations, and providing information and assistance. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.
What You'll Do
- Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints in a timely and professional manner ensuring guests' satisfaction is always reached.
- Maintaining accurate and up-to-date guests' records and reports.
- Collaborating with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience is delivered.
What We're Looking For
- Friendly, professional, and highly organized individual
- Strong verbal and written communication skills
- A proactive, team-oriented attitude
Compensation & Benefits
- Gross annual salary: £29,707
- Annual leave: 28 days per year (Including public holidays).
- Birthday is for celebrating, so have the day off on us!
- Bank holidays paid time and a half
- Free meals while on duty.
- Pension Scheme.
- Comprehensive training and development programs to enhance your skills and foster professional growth.
- Discounts in other associated businesses such as Gymbox.
- Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
Why RIU Hotels & Resorts?
- Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
- A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
- Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
Receptionist employer: Riu Hotels and Resorts
At RIU Plaza London Victoria, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. Located in the heart of London, our hotel offers not only competitive benefits and opportunities for professional growth but also the chance to be part of a global family dedicated to exceptional hospitality. Join us and experience a rewarding career where your passion for service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Riu Hotels and Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Riu Hotels and Resorts
Don't be shy about reaching out to Riu Hotels and Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Riu Hotels and Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Riu Hotels and Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
