Health Advocate

Health Advocate

We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary.

Established in 1932, The London Clinic is one of the UK\’s largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care.

Job Profile

As Health Advocate you will support the Head of Client Relations in administering the Health Concierge and VIP patient pathways. You will be responsible for the daily communication, execution and logistics during VIP and Health Concierge client visits, ensuring a highly personalised experience for service users across the hospital.

• Job Type: This is a full-time, permanent position
• Shift Pattern: 37.5 hours per week, with occasional weekends and evenings; expectation of on-call duties (via telephone)
• Job Location: 20 Devonshire Place, London, W1G 6BW (Close to Regents Park/Baker St tube stations).
• Salary: Competitive
• Benefits package: Comprehensive package including pension scheme, Private Medical Healthcare, 33 days annual leave (inclusive of bank holidays), season ticket travel loan, and discounts with various retailers and services.

Key Duties

• Support the Head of Client Relations in administering the Health Concierge/VIP pathways.
• Collaborate with stakeholders to ensure streamlined clinical/non-clinical pathways.
• Provide superior personalised guest services to all Health Concierge/VIP patients.
• Oversee daily administration ensuring timescales and quality standards are met.
• Responsible for data entry, ensuring CRM is updated and maintained daily.
• Support Head of Client Relations in providing daily/weekly KPI reporting.

Skills & Experience

• Experience in five-star luxury/world-class customer service.
• Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint).
• Critical-thinking skills to address issues effectively.
• Ability to work on own initiative and cope in changing environments.
• Tact and sensitivity when dealing with patients and visitors.
• Calm under pressure.
• Flexibility to work unsocial hours as required.

The London Clinic is committed to safeguarding and protecting all adults at risk, children, and young people by implementing robust safer recruitment practices. Pre-employment checks are undertaken in accordance with industry standards, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

The London Clinic is proud of its diverse workforce and welcomes applicants from underrepresented groups. If you think you have the skills and experience for the job, please apply – we would love to hear from you.

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