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- Tasks: Support patients through their journey, ensuring a smooth booking experience and addressing queries.
- Company: The London Clinic, a leading private hospital with a collaborative culture.
- Benefits: Competitive salary, private medical insurance, generous holiday, and career progression opportunities.
- Why this job: Make a real difference in patients' lives while developing valuable skills in a supportive environment.
- Qualifications: Customer-facing experience preferred; strong communication and IT skills are essential.
- Other info: 12-week training programme with mentorship and clear pathways for career advancement.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Location: London, NW1 4LJ (hybrid options post training period)
Hours: 37.5 hours (rotational shifts)
Salary: ÂŁ30,000 + great benefits
About Us
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state‑of‑the‑art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting‑edge treatments, technology and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
The role
Our team is dedicated to supporting patients every step of the way on their journey with us. This key role sets the tone from the first interaction, shaping patient confidence, trust and a positive experience that lasts throughout their journey.
Key duties
- Guide patients through the entire booking journey – from consultant consultations, scans, inpatient and pre‑assessment appointments.
- Work closely with patients and insurers to ensure everything is ready before treatment.
- Be the first friendly voice, helping with questions, sorting bookings and tackling last‑minute hiccups.
- Confirm procedures and support smooth operations for both patients and consultants.
- Provide patient‑facing and back‑office support across multiple sites.
Skills & Experience
- Customer‑facing experience in hospitality or retail; phone‑based customer service experience is ideal but not essential.
- Strong written and verbal communication with a confident and professional telephone manner.
- Good IT skills.
- Organised, detail‑focused and able to work well under pressure in a fast‑paced environment.
- A team player with a flexible, can‑do approach and a genuine interest in supporting patients.
Working hours / shift pattern
37.5 hours, rotational shifts of 7.5 hours Monday to Sunday (earliest start 7 am and latest finish 8 pm) and approximately 1 Saturday in every 5 weeks, with a day off in lieu.
Induction and training
We offer a 12‑week training programme with an individual mentor to build confidence and develop skills through system training, patient registration, emailing, outgoing and incoming calls.
Career pathways
“When I joined the London Clinic as a Customer Service Advisor in bookings and administration for radiology, I had no prior medical background. Despite this, I have now progressed to Senior, overseeing day‑to‑day operations. The clinic offers great opportunities for those from non‑medical backgrounds, with clear promotion pathways.”
Benefits
- Private Medical Insurance
- Contributory pension scheme (up to 20 % contribution)
- 25 days holiday plus bank holidays
- Life assurance (4Ă— salary)
- Travel season ticket loan
- A range of retail discounts
Diversity, Equality & Inclusion
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre‑employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team representing a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background.
Customer Service Advisor (Patient Liaison Team) employer: RITZYROCKS
Contact Detail:
RITZYROCKS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Patient Liaison Team)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The London Clinic. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how it relates to the Patient Liaison Team.
✨Tip Number 3
Show off your personality! The London Clinic values a friendly and supportive culture, so don’t be afraid to let your genuine self shine through during the interview. Share personal anecdotes that highlight your customer service skills and your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor (Patient Liaison Team)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer-facing experience and any relevant skills that match what we're looking for, like strong communication and IT skills.
Show Your Passion: Let us know why you're excited about working with patients and supporting them through their journey. A genuine interest in helping others can really make your application stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to hit that apply button!
How to prepare for a job interview at RITZYROCKS
✨Know the Company Inside Out
Before your interview, take some time to research The London Clinic. Understand their values, services, and what makes them unique in the healthcare sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate and connect with patients is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your phone-based customer service skills if you have them, as this role involves a lot of telephone interaction.
✨Demonstrate Your Organisational Skills
The role requires you to manage multiple tasks under pressure. Be ready to discuss how you stay organised and detail-focused, especially in fast-paced environments. You might want to share specific strategies or tools you use to keep track of your responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Consider asking about the training programme, career progression opportunities, or how the team collaborates to support patients.