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For Companies At a Glance
- Tasks: Be the friendly face of our new property, assisting residents and managing enquiries.
- Company: Join a leading Build to Rent property management company in Manchester.
- Benefits: Earn £12.50 per hour with flexible hours and a supportive team environment.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
- Other info: Great opportunity for career growth in a dynamic and engaging community.
The predicted salary is between 10 - 15 £ per hour.
Temporary Resident Service Assistant - Build to Rent
Location: Manchester
Start: ASAP
Pay: £12.50 per hour
Hours: Working between 8am – 8pm on a rota (40 hours per week), Monday – Friday and 1 in 3 Saturdays with a day off in lieu.
My client is an established Build to Rent property management company, currently looking for a temporary Resident Service Assistant to work at a brand new BTR property in Manchester, consisting of 291 residential apartments. You will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.
We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Community Manager and will collaborate with other teams across the UK.
The Role:
- Site Management: Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence. Co-ordinate, instruct and allow access for services to the development. Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner.
- Customer Service: Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors. Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Ensure all reception/admin requests are well managed and the reception desk is manned. Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
- Marketing, Social Media, Events & Community Presence: Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful.
- Facilities Management and Health & Safety: Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
About you:
The ideal candidate will have:
- A good level of experience in a similar role in either build to rent, student accommodation, hotel/hospitality front of house or reception, customer service and administration.
- Professional presentation, be confident and outgoing in nature.
- Basic understanding of landlord and resident relationship.
- Basic health and safety knowledge.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office.
Ritz Recruitment - Employment Agency
Temporary Property Receptionist / Administrator - Build to Rent employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Property Receptionist / Administrator - Build to Rent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are with our responses, the more confident we'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure we look professional and polished for the interview. A good first impression can go a long way in showing that we take the role seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Temporary Property Receptionist / Administrator - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the role of a Temporary Resident Service Assistant. Highlight any previous customer service or reception roles you've had, and don’t forget to mention your can-do attitude!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to creating a welcoming community. Keep it friendly and professional, just like the vibe we want at our property.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and colleagues, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ritz Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Property Receptionist/Administrator. Familiarise yourself with the key tasks like managing resident enquiries and coordinating services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, be ready to share examples from your past experiences. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your people-first approach and can-do attitude.
✨Prepare for Teamwork Questions
The job requires working closely with an on-site team, so expect questions about teamwork. Prepare examples of how you've collaborated with others in previous roles. Emphasise your ability to communicate effectively and contribute to a positive team environment.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure you look polished. This not only shows respect for the interviewers but also reflects the professional image you’ll need to maintain in the role.
