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- Tasks: Be the friendly face of our luxury build to rent site, assisting residents and visitors daily.
- Company: Join a sustainable living brand in the heart of Manchester, focused on community and quality service.
- Benefits: Enjoy a competitive salary, 25 days holiday, paid overtime, and a supportive work environment.
- Why this job: This role offers a dynamic team atmosphere and the chance to make a real impact on residents' lives.
- Qualifications: Customer service experience is key; hospitality or front office backgrounds are a plus!
- Other info: Work Monday to Friday with one Saturday every five weeks, in a vibrant city centre location.
Manchester City Centre
40 hours per week, Mon – Fri with one Saturday in five.
Permanent
Salary: £26,000 - £27,000
My client is a luxury build to rent site in the centre of Manchester. Their brand is all about delivering a sustainable place to live and gather with exclusive shared resident amenities and services.
The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include:
- Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service (Face to face, Email, LiveChat, 3rd party agents).
- Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Comply and participate with the schemes’ Health and Safety requirements.
- Create a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have about their apartment or wellbeing.
- Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Promote renewals and carry out leasing activities such as viewings and subsequent follow ups.
- Complete administrative tasks in line with company policies and procedures, such as maintenance requests, tenancy administration and system updates.
- Support in the creation of a positive, memorable experience for residents.
- Updating the company in-house booking and resident relationship management system.
- Engage with the residents to capture feedback and insight to improve services to their needs.
- Participate in diverse events for residents to join in.
- Support the coordination of any ‘open house’ days.
- Assist with periodic and tenancy end inspections.
- Chase outstanding rent arrears.
- Develop and maintain local knowledge and information relevant to residents.
- To maintain the sites review scores across all platforms above 4 star.
- Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.
Attributes & Skills
- Ideally you will have experience in BTR or PBSA, my client will also consider candidates from a front of house hotel/hospitality background or Reception and administration background with first class customer service skills.
- Ability to influence, adapt and be motivated in exceeding resident expectations.
- Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
- Excellent resident service skills.
- Professional presentation, confident and outgoing in nature.
- A strong team player supporting all colleagues when required; confident in their approach to be able to put forward suggestions and ideas.
- Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
- Well organised, ability to problem solve, prioritise and work under pressure.
- Attention to detail in personal presentation.
- Excellent verbal and written communication skills.
- Fluent in written and verbal English, culturally aware and able to adapt communication style.
- Local understanding and knowledge of the city, its people, culture and social scene would be an advantage but is not essential.
Benefits:
- Competitive salary
- 25 days holiday, plus bank holidays (33 days)
- Paid overtime
- Pension scheme
- Life Assurance cover
- Employee Assistance Scheme
In the first instance please apply by forwarding your CV.
Please contact Vicky at our Manchester office on (phone number removed).
Ritz recruitment – Employment Agency
Resident Service Associate - Build to Rent employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate - Build to Rent
✨Tip Number 1
Familiarise yourself with the luxury build-to-rent market in Manchester. Understanding the unique selling points of your potential employer's properties and services will help you engage with residents and showcase your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it’s from a hospitality or front-of-house role. Be prepared to share specific examples of how you've handled resident inquiries or complaints effectively, as this will demonstrate your suitability for the role.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you collaborated with colleagues to enhance service delivery. This is crucial since the role involves working closely with a small team to provide excellent resident support.
✨Tip Number 4
Prepare to discuss how you would create a positive environment for residents. Think about ways to engage with them, gather feedback, and promote community events, as these are key aspects of the Resident Service Associate role.
We think you need these skills to ace Resident Service Associate - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality or front-of-house roles. Emphasise skills that align with the job description, such as communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent resident service. Mention specific examples from your past experiences that demonstrate your ability to handle enquiries and complaints effectively.
Highlight Local Knowledge: If you have local knowledge of Manchester, mention it in your application. This can set you apart as it shows your understanding of the community and its residents, which is valuable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Resident Service Associate, you'll be the first point of contact for residents. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in fast-paced environments.
✨Demonstrate Teamwork
This role involves working closely with a small team. Highlight your ability to collaborate and support colleagues, and provide examples of how you've contributed to team success in past positions.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific resident enquiries or complaints. Think through potential scenarios and how you would respond positively and professionally, showing empathy and problem-solving skills.
✨Research the Company and Local Area
Familiarise yourself with the company's values and the local community. Understanding the culture and social scene of Manchester can help you connect with residents and demonstrate your commitment to providing a high-quality service.
