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For Companies At a Glance
- Tasks: Deliver top-notch service to residents and manage building operations efficiently.
- Company: Join the UK's largest listed residential landlord and be part of an award-winning team.
- Benefits: Enjoy a competitive salary, bonus, and a dynamic work environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service roles; hospitality or events background is a plus.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 21600 - 32400 £ per year.
Overview
Resident Services Associate – Build to Rent (RSA) | Location: Birmingham | Salary: £27K + 10% Bonus | Hours: Week 1 – 8am to 5pm, Monday to Friday and Saturday 9am to 6pm; Week 2 – 11am to 8pm, Tuesday to Friday. This role is with a leading FTSE250 property company and the UK\’s largest listed residential landlord, operating in the Build to Rent sector.
Responsibilities
- Deliver the company customer service strategy and standards.
- Increase resident satisfaction with service delivery.
- Deliver high-quality resident services.
- Work closely with company-wide colleagues to ensure excellent customer service.
- Encourage engagement and promote the company, building good relationships with external partners.
- Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring provision of an excellent front-line service to residents and other customers in person, by phone and in writing.
- Ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.
Desired Skills & Experience
- Previous experience in a face-to-face customer-focused role with strong administrative skills.
- Ideally experience in the BTR or PBSA sector; candidates from hospitality, travel & tourism, events, or other client-facing customer-centric roles are welcome.
- Awareness of health & safety requirements on site with ability to implement H&S when required (advantage).
- Strong experience working at business/private events would be beneficial.
- Experience working in a team.
- Strong written and verbal English.
- Qualifications in property or customer service would be advantageous.
- Good communicator with strong interpersonal skills and empathy.
- Well-groomed and professional appearance.
- Passionate about customer service with ability to build relationships and work collaboratively with colleagues.
- Creative thinker with willingness to embrace new challenges daily.
- Goal-focused, positive and resilient with determination to support the company in delivering exceptional outcomes for residents and communities.
In the first instance please apply by forwarding your CV. Please contact Vicky at our Manchester office (phone number removed). Ritz recruitment – Employment Agency
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Resident Service Associate - Build To Rent employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate - Build To Rent
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re a big player in the BTR sector. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think about examples from your past roles that showcase your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Resident Service Associate - Build To Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Service Associate role. Highlight any customer service experience, especially in face-to-face settings, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background aligns with our values. Keep it friendly and professional!
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. This will help us see how you can contribute to our front of house team.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Ritz Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the Build to Rent sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Resident Service Associate, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle difficult situations with empathy and professionalism, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure you present yourself in a well-groomed and professional manner. Choose an outfit that reflects the company culture while still being smart. This shows that you take the opportunity seriously and respect the company's standards.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it shows you’re proactive and engaged!
