Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch service to residents and manage building operations efficiently.
- Company: Join the UK's largest listed residential landlord and be part of an award-winning team.
- Benefits: Competitive salary, bonus, and a dynamic work environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer-focused roles; hospitality or events background is a plus.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
VS661
Resident Service Associate Build to Rent
Location: Birmingham
Salary: £27K + 10% Bonus
Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday
My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector!
Role Overview
The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one.
Responsibilities will include, but are not limited to:
• Deliver the company customer service strategy and standards.
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage engagement
• Promote the company and build good relationships with external partners.
• Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person.
• To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.
Desired Skills & Experience:
• Previous experience of working in a face to face customer focused role with strong administrative skills
• Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role
• An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage
• Strong experience working at business/private events would be beneficial
• Previous experience of working in a team
• Strong written and verbal English
• Qualifications in property or customer service would be advantageous
• A good communicator with strong interpersonal skills, including the ability to listen with empathy
• Well-groomed and professional appearance
• Passionate about customer service
• Ability to build relationships and work collectively with colleagues
• Demonstrable ability to think creatively and embrace new challenges daily
• Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities.
In the first instance please apply by forwarding your CV
Please contact Vicky at our Manchester office on (phone number removed)
Ritz recruitment Employment Agency
Resident Service Associate - Build to Rent employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate - Build to Rent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle specific situations that might arise in the Resident Service Associate role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Resident Service Associate - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Service Associate role. Highlight any customer service experience, especially in face-to-face settings, and don’t forget to mention your administrative skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Mention specific examples from your past roles that demonstrate your ability to deliver high-quality resident services.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and colleagues, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Ritz Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what sets them apart in the Build to Rent sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Resident Service Associate, your ability to deliver excellent customer service is crucial. Prepare specific examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you handle challenging situations with empathy.
✨Dress to Impress
First impressions matter! Make sure you present yourself in a well-groomed and professional manner. Choose an outfit that reflects the company's culture while ensuring you feel comfortable and confident during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
