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- Tasks: Manage night operations, ensuring a clean and safe environment for residents.
- Company: Join a luxury rental development in the heart of Manchester, focused on community living.
- Benefits: Enjoy a competitive salary, bonus, and flexible shift patterns.
- Why this job: Be part of a vibrant community while providing top-notch customer service.
- Qualifications: Experience in customer service or front of house roles; strong communication skills required.
- Other info: This is a lone working role with opportunities to organise resident events.
My client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexible lease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.
Their stylish, bright and spacious apartments have outstanding amenities, offering a place to switch off at the end of the day and find a place of calm. Their expertly managed development offers everything needed for a stress-free lifestyle.
Now recruiting for a Front of House candidate to work nights. This is a lone working role.
- Ensure a clean and tidy environment is maintained for all residents and team.
- Co-ordinate day-to-day operations ensuring quality service delivery meets and exceeds resident’s expectations at all times.
- Organise and book maintenance works for residents and the building, alongside making sure details are communicated to residents.
- Manage resident parcels and assist in missing queries.
- Raise and process invoices to ensure a smooth operation of payments and deliveries.
- Clear communication with residents, contractors and team on shift.
- Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff.
- Report incidents/accidents onto the correct system and inform your manager of any serious reports.
- Be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role.
- Organise and be involved in resident events whilst creating a dynamic community.
- Conduct weekly and monthly Health and Safety checks.
Expectation of the role:
- Adhere to the task list provided ensuring full completion for a smooth operation.
- Clear communication with a handover to the next RSA on shift outlining any issues.
- Fully compliant to Health and Safety and security processes.
- Provide 5 star customer service to all residents.
- Follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant.
Who we’re looking for:
- People and interpersonal skills.
- Experience of working in a similar front of house role or customer services environment.
- A good level of education with strong written and verbal communication skills.
- Good level of computer literacy including Microsoft Word, Excel and Outlook.
- Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
- Must be pro-active and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident and outgoing nature.
- Well organised, ability to problem solve and work under pressure.
- Able to demonstrate an organised and professional approach and ability to prioritise.
- A great team player who takes ownership and responsibility.
- A logical thinker who is able to spot errors and resolve issues.
- A sound understanding of Health and Safety principles, methods and assessments (desirable).
In the first instance please apply by forwarding your CV.
Please contact Vicky at our Manchester office.
Receptionist / Administrator - Nights - Build to Rent employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator - Nights - Build to Rent
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist/Administrator in a Build to Rent environment. Understanding the nuances of managing resident queries, maintenance requests, and security protocols will help you stand out during interviews.
✨Tip Number 2
Highlight your interpersonal skills and customer service experience. Since this role requires excellent communication and a friendly demeanour, be prepared to share examples of how you've successfully handled resident or customer interactions in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing any relevant experience in managing schedules or events. This role involves coordinating resident events and daily operations, so showcasing your ability to multitask will be beneficial.
✨Tip Number 4
Research the company and its values. Being knowledgeable about their approach to luxury living and community building can help you align your answers with their expectations, making you a more attractive candidate.
We think you need these skills to ace Receptionist / Administrator - Nights - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles or customer service environments. Emphasise your interpersonal skills and any specific achievements that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to provide excellent customer service and your proactive approach to problem-solving, as these are key aspects of the position.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, particularly with Microsoft Word, Excel, and Outlook. Also, mention your communication skills and any experience with Health and Safety principles, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Receptionist/Administrator, you'll be the first point of contact for residents. Highlight your previous experience in customer service roles and provide examples of how you've handled difficult situations or exceeded customer expectations.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing resident queries and maintaining a tidy environment. Be prepared to discuss specific instances where your attention to detail made a difference in your previous jobs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations, such as managing resident complaints or coordinating maintenance requests. Think of relevant scenarios from your past experiences to illustrate your responses.
✨Emphasise Your Teamwork and Communication Skills
Since this role involves clear communication with residents and team members, be ready to talk about how you work effectively in a team. Share examples of how you've collaborated with others to achieve common goals or resolve issues.
