Reception/Customer Service

Reception/Customer Service, £13.10, Swansea, SA1 Student Accommodation requires a customer focused Temporary Receptionist Customer Service Assistant to deliver the onsite operations. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 37.50 hours a week over 5 days which will include some weekends. Duties will include: * Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. * Handle day to day enquiries and complaints from residents and escalating where required. * Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience. * Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy. * Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks). * Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion. * Ensure the resident move in and move out process is seamless. Requirements * Previous Customer Service, Reception, Front of House. * Experience within property, hospitality, travel or similar would be an advantage. * Strong written and verbal English skills. * Well-groomed and professional appearance. * Passionate about customer service. * Ability to build relationships. * Self-motivated and able to work alone. Apply now! (Ritz Rec Emp Bus)