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- Tasks: Be the friendly face of our property, helping residents feel at home and managing their inquiries.
- Company: Join one of the UK's largest property companies and be part of a dynamic team.
- Benefits: Earn £13.15ph with a chance to work in a beautiful building in North London.
- Why this job: Great opportunity to enhance your customer service skills while making a real impact on residents' lives.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: Immediate start for 1-2 months, working Monday to Friday with some Saturdays.
Property Receptionist/Administrator, £13.15ph, North London Immediate start, 1-2 months, 40 hours a week. One of the UK’s largest property companies require a customer focused Receptionist/Administrator to deliver the onsite operations at one of their beautifully designed buildings in North London. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working Monday to Friday with 2 Saturdays a month. Duties will include: Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Handle day to day enquiries and complaints from residents and escalating where required. Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience. Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy. Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks). Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion. Ensure the resident move in and move out process is seamless. Requirements Previous Customer Service, Reception, Front of House. Experience within property, hospitality, travel or similar would be an advantage. Strong written and verbal English skills. Well-groomed and professional appearance. Passionate about customer service. Ability to build relationships. Self-motivated and able to work alone. This is temporary role to start immediately. Post your cv now! (Ritz Rec Emp Bus)
Property Receptionist employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Receptionist
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Since this role is all about building relationships with residents, showcasing your ability to connect with people will set you apart.
✨Tip Number 2
Familiarize yourself with the property management industry. Understanding common practices and challenges can help you engage in meaningful discussions during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully handled complaints or difficult situations. This will show your problem-solving skills and your ability to maintain a positive atmosphere for residents.
✨Tip Number 4
Dress professionally and present yourself well when you meet with us. First impressions matter, especially in a front-of-house role, so make sure you look the part to convey your passion for customer service.
We think you need these skills to ace Property Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasize any previous work in property, hospitality, or similar fields to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your skills in handling enquiries and complaints.
Highlight Communication Skills: Since strong written and verbal English skills are essential, ensure your application reflects your proficiency. Use clear and professional language throughout your CV and cover letter.
Show Enthusiasm for the Role: Express your eagerness to contribute to the team and provide excellent service to residents. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Ritz Recruitment
✨Show Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to build rapport and ensure residents feel welcome.
✨Demonstrate Your Team Spirit
This position requires working as part of a team. Be ready to discuss how you collaborate with others and contribute to a positive team environment. Mention any experiences where teamwork led to successful outcomes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding handling difficult situations with residents. Practice responses to potential scenarios you might face in the role, such as managing parcel overflow or addressing health and safety issues.
✨Dress Professionally
As the job emphasizes a well-groomed and professional appearance, make sure to dress appropriately for the interview. This not only shows respect for the company but also reflects your understanding of the role's requirements.
