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- Tasks: Be the friendly face of our property, helping residents feel at home and managing their enquiries.
- Company: Join a dynamic property company dedicated to exceptional customer service in Croydon.
- Benefits: Earn £13.50ph with flexible hours, including some weekends, in a supportive team environment.
- Why this job: Make a real impact on residents' lives while developing your customer service skills in a vibrant setting.
- Qualifications: Previous experience in customer service or reception is preferred; strong communication skills are essential.
- Other info: This role offers a chance to grow within the property industry while enjoying a collaborative atmosphere.
Reception/Customer Service, £13.50ph, Croydon CR0 Property Company requires a customer focused Receptionist/Customer Service Assistant to deliver the onsite operations. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 40 hours a week over 5 days which will include some weekends. Duties will include: Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Handle day to day enquiries and complaints from residents and escalating where required. Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience. Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy. Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks). Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion. Ensure the resident move in and move out process is seamless. Requirements Previous Customer Service, Reception, Front of House. Experience within property, hospitality, travel or similar would be an advantage. Strong written and verbal English skills. Well-groomed and professional appearance. Passionate about customer service. Ability to build relationships. Self-motivated and able to work alone. Apply now! (Ritz Rec Emp Bus)
Property Receptionist employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Receptionist
✨Tip Number 1
Familiarise yourself with the property industry and customer service best practices. Understanding the nuances of property management will help you engage more effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves a lot of resident interaction, being able to convey warmth and professionalism in person is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common challenges faced by property receptionists. Being prepared to discuss how you would handle specific situations, such as managing complaints or coordinating access for contractors, can set you apart during the interview process.
✨Tip Number 4
Network with professionals in the property and customer service sectors. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Property Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise any previous work in property, hospitality, or similar fields to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've built relationships with customers and handled enquiries or complaints effectively.
Highlight Communication Skills: Since strong written and verbal English skills are essential, ensure your application reflects this. Use clear and professional language throughout your CV and cover letter.
Showcase Professionalism: Given the emphasis on a well-groomed and professional appearance, consider mentioning your understanding of the importance of professionalism in customer-facing roles within your application.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Property Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your problem-solving skills and ability to build rapport.
✨Demonstrate Your Knowledge of the Property Sector
Familiarise yourself with the property industry and any relevant regulations or practices. Being able to discuss current trends or challenges in the sector will show your enthusiasm and commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult residents or managing parcel overflow. Think through potential scenarios and how you would respond effectively to ensure resident satisfaction.
✨Dress Professionally and Be Well-Groomed
First impressions matter, especially in a front-facing role. Ensure you dress smartly and maintain a professional appearance to convey your seriousness about the position and your respect for the residents you'll be serving.
