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- Tasks: Engage with residents and manage collections through calls and admin support.
- Company: Join a leading provider of student accommodation in the UK.
- Benefits: Gain valuable experience in a growing industry with flexible hours.
- Why this job: Be part of a dynamic team making a positive impact on students' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Temporary role from July to September 2025, perfect for students.
Temporary Part Time Collections Advisor
Birmingham, B1
Start Date: 14th July 2025
End Date: 30th September 2025
My client, a leading provider of student accommodation across the UK, is looking for a diligent collections advisor to join their team on a temporary basis. Your ability to build relationships with residents is crucial in finding positive resolutions for both parties. This is a fantastic opportunity for someone to join a successful and growing company in an influential industry.
Duties:
- Chasing guarantor documents to secure bookings and updating booking status accordingly
- Outbound calling to customers regarding first payments
- Supporting property team with administrative requirements
- Collaborating with internal teams to create resolutions
- Dealing with each customer with discretion
- Updating details on the system
What you need:
- Proven experience in customer service, credit control, or equivalent
- Friendly and approachable demeanor with an aptitude for building relationships
- Great customer service and communication skills
We strive to provide the best quality to our clients, so if you believe you would be a great asset to the team, please apply.
Part Time Collections Advisor - Birmingham, England employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Collections Advisor - Birmingham, England
✨Tip Number 1
Familiarise yourself with the student accommodation sector. Understanding the challenges and needs of students can help you build rapport during your interactions, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills. Since the role involves outbound calling, being able to convey information clearly and empathetically will set you apart. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Demonstrate your problem-solving skills. Be prepared to discuss examples from your past experiences where you've successfully resolved customer issues, as this is key for a Collections Advisor.
We think you need these skills to ace Part Time Collections Advisor - Birmingham, England
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Part Time Collections Advisor position. Tailor your application to highlight relevant experience in customer service and credit control.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service or similar roles. Use bullet points to make it easy to read, and include specific examples of how you've successfully built relationships with customers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle customer queries discreetly and your experience in administrative tasks, as these are crucial for the position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
Since the role requires strong customer service abilities, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or built relationships with customers.
✨Demonstrate Your Communication Skills
Effective communication is key for a Collections Advisor. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer to show your engagement.
✨Research the Company
Familiarise yourself with the company’s mission and values, especially in the student accommodation sector. This will help you align your answers with what they are looking for and demonstrate your genuine interest in the role.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Collections Advisor, such as handling difficult conversations or managing sensitive information. Prepare your approach to these situations to showcase your problem-solving skills.
