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- Tasks: Be the friendly face of our student community, helping residents and managing enquiries.
- Company: Vibrant student accommodation in the heart of Bristol.
- Benefits: Earn £12.75 per hour with flexible, temporary work opportunities.
- Other info: Perfect for those looking to gain experience in a lively environment.
- Why this job: Join a dynamic team and make a real difference in students' lives.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 12 - 12 £ per hour.
Temporary Customer Service Assistant – Bristol (BS2) – £12.75 per hour
We're looking for an enthusiastic, friendly Customer Service Assistant/Receptionist to join a vibrant student accommodation community in the heart of Bristol city centre. This is temporary work on an ad-hoc basis.
As the first point of contact for residents, you'll play a key role in delivering exceptional service and keeping the building running smoothly.
Key Responsibilities- Respond to enquiries from current and prospective residents across social media, email, phone and face-to-face.
- Sort and distribute incoming mail and parcels.
- Build positive relationships with residents through regular interaction.
- Conduct property viewings for potential residents.
- Take and process payments; monitor and follow up on rent arrears where required.
- Maintain accurate customer records and filing systems.
- Work closely with the maintenance and accommodation teams to log and resolve issues promptly.
- Support with organising events, open days and community activities.
- Previous experience in a customer-facing role.
- Background in student accommodation, property, travel or hospitality is a plus.
- Warm, approachable and people-focused.
- Passionate about delivering excellent customer service.
- Strong communication and interpersonal skills.
- Able to remain calm and organised in a busy environment.
- Comfortable working at pace and handling multiple tasks.
Reception/Customer Service in Newport employer: RITZ RECRUITMENT
Contact Detail:
RITZ RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Customer Service in Newport
✨Tip Number 1
Get to know the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about keeping residents happy and resolving issues smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our vibrant community.
We think you need these skills to ace Reception/Customer Service in Newport
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a moment to really understand what we're looking for. Familiarise yourself with the key responsibilities and ideal candidate traits so you can tailor your application to match our vibe.
Show Off Your Customer Service Skills: Since this role is all about delivering exceptional service, make sure to highlight any relevant experience you have in customer-facing roles. Share specific examples of how you've gone above and beyond for customers in the past!
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Use a friendly tone and don’t be afraid to show your enthusiasm for working in a vibrant student community.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RITZ RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experiences align with them. This will help you demonstrate that you're the perfect fit for the role.
✨Showcase Your People Skills
As a Customer Service Assistant, you'll be interacting with residents daily. Prepare examples of how you've built positive relationships in past roles. Highlight your warm and approachable nature, as well as any specific instances where you delivered exceptional service.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations or managing multiple tasks. Think of scenarios from your past experience where you successfully navigated challenges. This will show your ability to remain calm and organised in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.