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For Companies At a Glance
- Tasks: Be the friendly face of our vibrant student community and deliver exceptional service.
- Company: Join a lively student accommodation team in the heart of Bristol.
- Benefits: Earn £12.75 per hour with flexible, temporary work opportunities.
- Other info: Perfect for students looking to enhance their skills in a dynamic environment.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
We're looking for an enthusiastic, friendly Customer Service Assistant/Receptionist to join a vibrant student accommodation community in the heart of Bristol city centre. This is temporary work on an ad-hoc basis. As the first point of contact for residents, you'll play a key role in delivering exceptional service and keeping the building running smoothly.
Key Responsibilities
- Respond to enquiries from current and prospective residents across social media, email, phone and face-to-face.
- Sort and distribute incoming mail and parcels.
- Build positive relationships with residents through regular interaction.
- Conduct property viewings for potential residents.
- Take and process payments; monitor and follow up on rent arrears where required.
- Maintain accurate customer records and filing systems.
- Work closely with the maintenance and accommodation teams to log and resolve issues promptly.
- Support with organising events, open days and community activities.
Ideal Candidate
- Previous experience in a customer-facing role.
- Background in student accommodation, property, travel or hospitality is a plus.
- Warm, approachable and people-focused.
- Passionate about delivering excellent customer service.
- Strong communication and interpersonal skills.
- Able to remain calm and organised in a busy environment.
- Comfortable working at pace and handling multiple tasks.
Locations
Reception/Customer Service in Newport, Wales employer: RITZ RECRUITMENT
Contact Detail:
RITZ RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Customer Service in Newport, Wales
✨Tip Number 1
Get to know the company culture! Before you step into that interview, do a bit of research on the student accommodation community. Understanding their vibe will help you connect better and show them you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact, role-play common scenarios with friends or family. This will help you feel more confident when responding to enquiries and building relationships with residents.
✨Tip Number 3
Be ready to showcase your multitasking abilities! In a busy environment, you'll need to juggle various tasks. Think of examples from your past experiences where you've successfully managed multiple responsibilities at once.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start!
We think you need these skills to ace Reception/Customer Service in Newport, Wales
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with residents in a friendly manner.
Tailor Your Experience: Make sure to highlight any previous experience you have in customer-facing roles. We love seeing how your background in hospitality or student accommodation can bring value to our vibrant community!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at RITZ RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and handling enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about interacting with residents, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled customer queries or built relationships. A friendly, approachable attitude will go a long way!
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult resident or managing multiple tasks at once. Practise your responses to these scenarios so you can showcase your problem-solving abilities and calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. You might ask about the team dynamics, upcoming events, or how they measure success in customer service.