Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive rental performance and lead a motivated lettings team in a vibrant residential development.
- Company: Join a dynamic company focused on exceptional customer experiences in property management.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact in the property market while developing your leadership skills.
- Qualifications: Experience in residential lettings and strong customer service skills required.
- Other info: Opportunity to grow within a fast-paced and engaging work culture.
The predicted salary is between 36000 - 60000 £ per year.
Monday to Friday 9am – 6pm – Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall
We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team.
The Role
As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times.
Key Responsibilities
- Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors
- Communicate professionally and courteously with residents and colleagues, both verbally and in writing
- Support and contribute to resident events to drive community engagement
- Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions
- Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager
- Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities
- Lead and support the lettings team in conducting property viewings
- Liaise with external agents to monitor market trends
- Respond to mystery shopping feedback and coach best practice
- Ensure all enquiries are logged, managed promptly and referral programmes actively promoted
- Oversee the referencing process, ensuring compliance with company standards and GDPR regulations
- Manage applicant communication from application through to move-in, including contracts and deposit registration
- Ensure timely rent collection and manage the arrears process
- Negotiate tenancy renewals in line with targets and serve statutory notices where required
- Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management
- Use property management systems to record transactions and produce operational reports
- Support, train and mentor new team members
- Share best practice, contribute to process improvements and support a positive team culture aligned with company values
About You
- Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments
- A strong track record of achieving and exceeding sales and lettings targets
- Excellent customer service skills with strong attention to detail
- Experience of leading, coaching and developing team members
- Confident, professional and highly organised, with the ability to manage multiple priorities
Lettings Manager in London employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property lettings industry. Attend local events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream Lettings Manager role!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on market trends and customer service strategies. This will not only demonstrate your knowledge but also show that you're genuinely passionate about the lettings sector.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings management. Think about how you can highlight your experience in leading teams and achieving targets. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to engage with us directly. So, go ahead and submit your application today!
We think you need these skills to ace Lettings Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Manager role. Highlight your experience in residential property lettings and any achievements that showcase your ability to exceed sales targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and how you've successfully led teams in the past. Remember, we love a good story!
Showcase Your Knowledge: Demonstrate your understanding of the local market and competition in your application. Mention any relevant market surveys you've conducted or insights you've gained. This shows us you're proactive and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ritz Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the local rental market and competition. Being able to discuss current trends and how they impact the lettings process will show that you're not just a candidate, but a potential asset to the team.
✨Showcase Your Leadership Skills
As a Lettings Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific situations where your leadership made a difference, whether it was through coaching or driving performance.
✨Customer Service is Key
Exceptional customer service is at the heart of this role. Be ready to share stories that demonstrate your commitment to providing outstanding service. Think about times when you went above and beyond for a tenant or resolved a challenging situation effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company and the role. Ask about their marketing strategies, team culture, or how they measure success in the lettings department. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
