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- Tasks: Supervise lab operations and deliver top-notch customer service to clients and teams.
- Company: Dynamic laboratory service provider in Central London.
- Benefits: Flexible working hours, potential for remote weekend shifts, and career growth opportunities.
- Why this job: Join a supportive team and make a real impact in the scientific community.
- Qualifications: Scientific degree and 3+ years of lab experience with supervisory skills.
- Other info: Ideal for motivated leaders who thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The role is based in Kings Cross, London.
As a Senior Laboratory Customer Services Supervisor, you will play a key part in ensuring the smooth day-to-day running of our laboratory service operations. You will support and guide laboratory staff, uphold quality standards, and deliver consistently high levels of customer service to both internal teams and external clients.
Key Responsibilities:
- Oversee daily laboratory service operations and support team members.
- Supervise staff, ensuring quality, accuracy, and adherence to regulatory standards.
- Provide excellent customer service across telephone, email, and other communication channels.
- Collaborate closely with laboratory and administrative teams to ensure seamless workflow.
- Maintain high professional standards in all communications and interactions.
- Contribute to continuous improvement activities within the department.
Required Skills & Experience:
- A scientific degree (e.g., Biomedical Science, Chemistry, or related field).
- Minimum 3+ years laboratory experience, ideally within pathology or a similar scientific discipline.
- Supervisory experience within a lab or technical environment.
- Strong communication skills — well-spoken, professional, and confident.
- Excellent customer service ability with a focus on problem-solving and client satisfaction.
- Strong organisational skills with the ability to prioritise and support a busy team.
- Comfortable working to high quality and regulatory standards.
Working Hours:
Monday to Friday: 8-hour shift between 8:00 am and 7:00 pm (rotating/flexible). Weekend availability required. After passing probation, weekend shifts can be worked from home. Saturday & Sunday hours: 9:00 am – 6:00 pm.
What We’re Looking For:
- Confident, articulate, and professional in communication.
- Motivated and proactive with strong attention to detail.
- A supportive leader who can guide junior staff and maintain high performance standards.
- Experienced in a customer-focused scientific setting.
How to Apply:
If you are an enthusiastic scientific professional with leadership experience and a passion for high-quality laboratory services, we would love to hear from you. Please submit your CV and a brief cover letter outlining your suitability for the role.
Laboratory Customer Service Senior Assistant - Central London, England employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Customer Service Senior Assistant - Central London, England
✨Tip Number 1
Network like a pro! Reach out to your connections in the scientific community, especially those who work in labs or customer service roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to laboratory operations and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've guided teams or improved processes in previous roles. This will demonstrate your ability to uphold quality standards and support your future colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Laboratory Customer Service Senior Assistant - Central London, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your relevant experience in laboratory settings and any supervisory roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service in a scientific environment. Let us know how you can contribute to our team and uphold our high standards.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Be clear, professional, and articulate in both your CV and cover letter. We love a well-spoken candidate!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ritz Recruitment
✨Know Your Science
Make sure you brush up on your scientific knowledge, especially in areas like Biomedical Science or Chemistry. Be ready to discuss your lab experience and how it relates to the role, as this will show your understanding of the technical aspects of the job.
✨Showcase Your Leadership Skills
Since this role involves supervising staff, prepare examples of how you've successfully led a team in the past. Think about specific situations where you guided junior staff or improved team performance, and be ready to share these stories.
✨Customer Service is Key
Highlight your customer service experience during the interview. Prepare to discuss how you've handled difficult situations with clients and what steps you took to ensure their satisfaction. This will demonstrate your problem-solving skills and commitment to high-quality service.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. Since strong communication skills are essential for this role, consider doing mock interviews with friends or family to build your confidence and refine your delivery.
