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- Tasks: Assist residents with leasing activities and ensure a smooth living experience.
- Company: Join a vibrant community-focused company in London SW19.
- Benefits: Earn £13.50 per hour with opportunities for training and development.
- Why this job: Be at the heart of community engagement and make a real impact on residents' lives.
- Qualifications: Strong customer service skills and sales experience preferred; training provided.
- Other info: Immediate start available for enthusiastic candidates.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment, managing leasing activities and creating outstanding resident experiences? If so, we have the perfect opportunity for you!
As a Lettings Assistant, you will be at the heart of the community, ensuring residents experience seamless service. Your daily duties will include viewings, tenancy administration, building inspections, and resident engagement, all while fostering strong relationships with contractors and suppliers.
Key Responsibilities:- First point of contact for residents, contractors, visitors
- Conducting sales and leasing activities, including viewings and follow-ups.
- Managing enquiries
- Supporting move-in and move-out processes.
- Assisting with resident events to create a thriving community.
- Ensuring the property meets high standards for viewings.
- Handling administrative tasks such as database updates and maintenance requests.
- Responding to resident queries and concerns with professionalism and care.
- Strong customer service skills with sales experience in the property, BTR, or PBSA sector
- Excellent organisational abilities, multitasking skills, and attention to detail.
- A proactive attitude with the ability to work independently and as part of a team.
- Competence in Microsoft Office and property operations software (training provided).
- Strong verbal and written communication skills.
- Knowledge of landlord/tenant legislation and UK health & safety regulations is a plus!
This role is to start immediately.
Lettings Assistant employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant
✨Tip Number 1
Familiarise yourself with the local property market in London SW19. Understanding the area, its amenities, and what residents are looking for can give you an edge during interviews and help you connect with potential clients.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Lettings Assistant. Role-playing situations like handling resident queries or conducting viewings can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with professionals in the property sector. Attend local events or join online forums to meet people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the company and the role during your interview. This shows your genuine interest and helps you stand out as a candidate who is eager to contribute to the team.
We think you need these skills to ace Lettings Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in the property sector. Use specific examples that demonstrate your ability to manage leasing activities and engage with residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your organisational abilities and how you thrive in fast-paced environments, as these are key qualities for the Lettings Assistant role.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, as well as your competence in Microsoft Office and any property operations software. If you have knowledge of landlord/tenant legislation, be sure to include that too!
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Lettings Assistant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled resident queries or resolved issues, demonstrating your commitment to creating outstanding resident experiences.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities and multitasking skills. Be ready to discuss how you manage your time effectively, prioritise tasks, and keep track of multiple responsibilities, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Legislation
Knowledge of landlord/tenant legislation and UK health & safety regulations can set you apart. Brush up on these topics before the interview, as it shows your proactive attitude and readiness to handle the legal aspects of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific instances where you had to engage with residents or contractors, and be prepared to explain your thought process and actions taken.
