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- Tasks: Support lettings processes, conduct viewings, and maintain high customer service standards.
- Company: Join a vibrant brand in a stunning residential development in SE London.
- Benefits: Competitive pay, flexible hours, and a dynamic work environment.
- Why this job: Be the first point of contact for residents and make a real impact.
- Qualifications: Experience in lettings or related sectors with strong customer service skills.
- Other info: Opportunity to learn and grow in a fast-paced, supportive team.
The predicted salary is between 28 - 31 £ per hour.
As a Lettings Administrator, you'll play a vital role in the smooth and successful operation of a stunning residential development. You'll be the first point of contact for many prospective and current residents, supporting the lettings process end-to-end while delivering a consistently high level of customer service.
This role is ideal for someone who is organised, commercially minded, and thrives in a fast-paced, customer-focused environment. You'll support the Lettings and General Managers and be trusted to maintain the same service standards in their absence.
Key Responsibilities- Conduct apartment viewings and represent the brand with confidence and professionalism
- Respond promptly to lettings enquiries via phone, email, and online platforms
- Convert enquiries into viewings and lettings, supporting occupancy and retention targets
- Process resident applications, including reference, credit checks, and deposit protection
- Assist with move-in and move-out processes, check-ins and check-outs
- Support rent collection and accurate record-keeping
- Maintain accurate data and reports using Yardi or similar property management systems
- Update property listings across platforms such as Rightmove, Zoopla and other marketing channels
- Support marketing campaigns, open houses, market surveys, and competitor analysis
- At least 1 year's experience in lettings or a related sector (e.g. residential, student accommodation, hotels)
- Strong customer service and sales mindset
- Excellent administrative and organisational skills with strong attention to detail
- Confidence using MS Office and property management systems
- A positive, proactive attitude and willingness to learn
- Ability to work both independently and as part of a team
- Flexibility to work weekends and public holidays
- Willingness to work across different London locations as required
- Knowledge of Yardi or similar systems
If you are keen to work for an innovative and vibrant brand then apply now!
Lettings Administrator employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to confidently explain why you’re the perfect fit for the Lettings Administrator role. Keep it concise but impactful – think about your experience and how it aligns with their needs.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you’ve handled tricky situations or gone above and beyond for clients. This is key in a fast-paced environment like lettings!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Lettings Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We want to see how you can juggle responsibilities like a pro!
Customer Service is King: Since you'll be the first point of contact for residents, it's crucial to showcase your customer service skills. Share examples of how you've gone above and beyond to help customers in previous roles. We love a good story!
Be Confident and Professional: You'll be conducting apartment viewings, so it's important to come across as confident and professional in your application. Use a friendly tone but keep it polished. We want to see that you can represent our brand with pride!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application lands right where it needs to be. Don’t miss out on this opportunity!
How to prepare for a job interview at Ritz Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the lettings process inside out. Familiarise yourself with common terms and practices in the industry, especially those related to customer service and property management systems like Yardi. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Customer Service Skills
As a Lettings Administrator, you'll be the face of the company for many residents. Prepare examples from your past experiences where you've delivered excellent customer service or resolved issues effectively. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to maintaining high service standards.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to lettings and customer service. Practising your responses will help you articulate your thoughts clearly during the actual interview and reduce any nerves you might have.
✨Dress to Impress
First impressions matter! Dress professionally and appropriately for the interview. Since you'll be representing a brand, your appearance should reflect the professionalism expected in the lettings industry. A smart outfit can boost your confidence and set a positive tone for the meeting.